Customer Service & Underwriting Specialist

Senior Benefit Services

Columbia, MO

About Senior Benefit Services

Senior Benefit Services, an Integrity company, has been helping seniors access affordable healthcare since 1975. We represent over 50 top-rated life and health insurance companies. SBS Insurance Agents provide an essential service to our clients by assisting them in choosing the right insurance coverage for their needs. Our product catalog includes Medicare products, cancer care insurance, long & short-term care insurance, life insurance, annuities, and investments. We serve clients across the nation. For more information about Senior Benefit Services, visit www.sbscareers.net.

Job Summary

Looking to work for a great team? Senior Benefit Services is looking for an individual who is interested in an entry level, full time position that is a very important part of a hard-working, fast paced team providing top notch industry service to our agents as well as our client base. This team member would successfully manage their team of agents and Spanish speaking clients.

Primary Responsibilities:

• Provide unparalleled support to your team of agents by researching answers to questions and overseeing their block of business to ensure all business is placed and issued.
• Processing and seeing all customer service requests through completion and satisfaction.
• Answer & direct large volume of incoming calls - this is an all team effort.
• Communication: Both electronically and verbally with our insurance carriers, teammates, agents & clients via both English & conversational Spanish
• Traditional administrative duties would also include: processing incoming emails, managing electronic client files, recording and noting all actions regarding client cases; scanning, mailing and occasionally faxing client documents.
• Collaboration and communication with other internal departments to ensure projects are completed accurately.

Primary Skills & Requirements:

• Lively & Engaged Team Player
• Positive Attitude is a MUST in this fast paced atmosphere! Also able to empathize with clients and keep a professional demeanor when working with companies.
• Great communicator in both English & Spanish (verbal mainly, some written)
• Able to prioritize responsibilities & multitask
• Dependable, Honest & Trustworthy
• Detail Oriented/Organized
• Able to effectively &efficiently work independently as well as in a team setting. High School diploma is required, some College Education preferred
• Spanish speaking skills at a high level.
• Reliable transportation to and from the office
• Good knowledge of relevant computer programs and ability to navigate CRMs
• Must be proficient in Microsoft Office Programs (Outlook, Excel, Word)

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.