You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary:

The successful candidate will build and support the implementation of OOB modules, custom applications, custom plug-ins, 3rd party integrations and Automated Testing Framework (ATF) capabilities within ServiceNow. You will be playing a key role to ensure that development standards are adhered to, and platform performance is kept stable. You will assist and provide guidance in the testing and validating of ServiceNow systems and software to ensure requirements are being met and that they align to ServiceNow standards and protocols.

What will you do?

• Actively participate in agile daily scrums, updating stories daily, documenting development progress and collaborating across platform teams.
• Conduct QA on Developer code. Ensure that all development adheres to SLF ServiceNow development standards
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
• Build automated testing in ServiceNow ATF. 
• Maintain existing ATF framework and ensure that ATF scripts are kept current
• Validate/Test API integrations
• Work with the team in the creation of comprehensive test strategies, plans; execution and automation
• Analyzes software and systems before customer use to ensure the product is defect-free. Validate functionality build by Developers and/or 3rd party vendors
• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure/develop requested items and tasks 
• Work with project teams to understand business/system requirements and solution designs and handle multiple priorities simultaneously      
• Develop applications (scoped and out of the box) working with ServiceNow Studio for NOW Mobile
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
• Create and maintain system design and operations documentation

What will you need to succeed?

• Bachelor’s/Master's degree in computer science/engineering or equivalent
• 5+ years of progressive information technology experience with full software development life cycle and systems integration experience
• 3+ years ServiceNow advanced development experience
• Strong knowledge of JavaScript
• Experience integrating ServiceNow with external systems through SOAP, REST and/or JSON web services
• Experience with HTML5, JAVA, jQuery, CSS, Angular.js
• Experience with Service and Vendor Portals (Self Service, CSM, FSM)
• Excellent verbal and written communications skills

What will be nice to have?

• CSA – Certified System Administrator (ServiceNow)
• CIS - Certified Implementation Specialist (ServiceNow)
• Experience with GRC/IRM and/or VRM/TPRM ServiceNow module
• Experience with Integration Hub

Job Category:

IT - Digital Development

Posting End Date:

30/08/2024