Typical pay range: $22.57 - $31.60

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Volunteer Services Coordinator

REPORTS TO POSITION:         Guest & Volunteer Services Manager

DEPARTMENT:                         Guest Services

DATE LAST REVIEWED:          October 27, 2020

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Guest Services department focuses on the interface between the community and St. Charles. Specific programs include: volunteers and guest services. This team ensures St. Charles is a recognized cornerstone of Central Oregon, committed to the health of community members and the economic development of the region.

POSITION OVERVIEW: The Volunteer Services Coordinator at St. Charles Health System will work closely with volunteers to provide quality service to our patients, their families, and the community. This individual will develop new volunteer services that positively impact patient care and hospital operations. The Volunteer Services Coordinator will provide supervision, leadership, and development of guest/hospitality services and programs and will work with hospital department leaders to create volunteer positions that support patient care. This position does not directly manage any other caregivers, but will manage volunteers.

ESSENTIAL FUNCTIONS AND DUTIES:

Ensures adequate volunteer staffing to meet the needs of all St. Charles Health System Hospitals; strives to grow the volunteer program.

Assists with the coordination and execution of special events that utilize volunteers and/or supports the Foundation.

Ensures volunteers are adequately orientated, trained, supported, and appreciated.

Adheres to all Joint Commission standards and ensures these standards are reflected in the screening, orientation and training of volunteers. Ensures that volunteers comply with HIPAA regulations.

Maintains volunteer records, statistics, and reports.

Motivates volunteers to achieve patient care objectives.

Manages the monthly volunteer schedule ensuring that mission critical positions are staffed to meet hospital needs.

Maintains current knowledge of SCHS clinical and administrative services.

Coaches and monitors the performance of all Volunteer Services staff to develop and maintain a high performance team that meets organizational and department goals.

Serves as an ambassador to the community at large.

Maintains a recruitment plan utilizing relationships within their respective community to provide a continual pool of people in which to support and expand volunteer resources and staffing.

Coordinates and supervises volunteers and volunteer-involved events.

Oversees purchasing and pricing of product, scheduling of volunteers, and special events (i.e. sales, discounts, fundraising events) as it relates to the Redmond, Prineville, and Madras Gift Stores. Responsible for profit and loss margins based on yearly financial data. Participates in yearly inventory count to maintain inventory integrity.

Schedules regular volunteer meetings to disseminate new information, policies, procedures, and safety practices to active volunteer staff.

Assists in organizing and operation of fundraising events such as book fairs, scrub sales, and other fundraising events to provide financial support to Volunteer Services.

Coordinates projects as needed (and requested) at all St. Charles Health System Hospitals.

Provides patient care support in a way that is safe, timely, effective, equitable, efficient, and patient centered.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High School Diploma or GED.           

Preferred: Associates Degree.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Valid Oregon driver’s license and ability to meet SCHS driving requirements.

EXPERIENCE:

Required: Two (2) years customer service and/or clerical experience.

Preferred: Experience in managing or coordinating volunteers.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Skills:

General:

Communication/Interpersonal

Excellent communication skills and ability to interact with a diverse population and professionally represent SCHS. 

Able to appropriately manage highly stressful and emotional situations and people.

Strong assessment skills, listening and interpersonal skills.

Strong managerial, leadership, training and recruiting skills.

Organizational

Strong analytical, problem solving and decision-making skills.

Excellent organizational and multi-tasking skills.

Attention to detail.

Ability to work in an environment with constant interruptions.

Computer

Demonstrated ability and experience in computer applications, specifically MS Office.

.

Schedule Weekly Hours:

30

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

COORDINATOR CLERICAL

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

8am-5pm