Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the team
In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA. We combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.
We help teams deliver a great customer experience through a better understanding of the behaviour and operation of their systems. We do this through striving to maximise the impact of post incident learning across the organisation, as well as engaging with teams across the organisation with specialised reliability embedding and enablement, and running SRE workshops and training.
We also enable engineers across Xero through developing, supporting and integrating a collection of proprietary and off the shelf tooling to enable incident management and response, incident analysis and learning, monitoring and observability and resource ownership. We surface data and metrics, and provide detailed insights across operational health, production operations and developer productivity.
About the Role
As an Engineering Manager at Xero, you’ll lead and inspire our SRE tooling teams, with a passion for production operations and the developer experience. You'll be instrumental in driving innovation, fostering a collaborative and inclusive team culture, and ensuring the reliability, scalability, and performance of Xero's products and platforms.
We’re looking for a seasoned technical leader and systems thinker with experience in site reliability engineering or related disciplines such as platform engineering, CICD or internal developer tooling. Additionally, you’ll be familiar with the following SRE concepts:
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.