Service Delivery Lead - South Korea

Contract: Full-time, Permanent

Location: Seoul, South Korea

Start Date: January/February 2026

Reporting to: Football Management (Regional)

Role Overview

As the Service Delivery Lead for South Korea, you will lead the delivery of Hawk-Eye’s world-class technology in one of our most dynamic markets. This is a unique strategic role: working closely with clients and other 3rd parties to deliver our services, while being the custodian of the Hawk-Eye Guarantee. You will be responsible for the end-to-end management of hardware and software assets, rigorous reporting, and managing the critical relationship between our third-party partners and our clients. Beyond Korean football, you will eventually expand your remit into high-profile continental competitions (AFC/FIFA) and help drive commercial growth in new sports like Horse Racing.

Key Responsibilities

Operational Management & Quality Assurance

• Third-Party Oversight: Manage and oversee the relationship with third-party operators to ensure they meet Hawk-Eye’s global standards for technical delivery and professional conduct.

• Asset Management: Responsible for the lifecycle, maintenance, and deployment of Hawk-Eye hardware and software across South Korean venues.

• Service Level Agreements (SLAs): Ensure all contractual obligations and SLAs are met in full, proactively troubleshooting any technical or operational bottlenecks.

• Incident Management: Act as the primary escalation point for operational issues, minimizing impact on live broadcasts and briefing senior management.

Reporting & Communication

• Internal/External Reporting: Deliver weekly performance reports to both internal stakeholders and external clients, providing data-driven insights on system accuracy and operational efficiency.

• Cross-Functional Liaison: Act as the bridge between Hawk-Eye’s global tech/project teams and the local third-party provider to implement software updates and new hardware deployments.

Strategic Growth & Business Planning

• Scale of Remit: Upon demonstrating local operational success, take on increasing responsibility for major international tournaments (AFC, FIFA) within the region.

• Commercial Expansion: Support the business development team in the sale and delivery of specialized equipment, specifically for the Horse Racing industry.

• Financial Accountability: Analyze the profitability of existing contracts and identify ways to streamline the operational model without compromising quality.

Leadership & Welfare

• Culture: Foster an inspiring, open-communication culture across both internal teams and third-party partners.

• Welfare: Protect the health, safety, and wellbeing of personnel, ensuring compliance with local labor laws and Hawk-Eye’s global welfare standards during high-pressure periods.

Your Skills, Knowledge & Expertise

• Relationship Management: Proven ability to manage complex "tripartite" relationships (Client-Vendor-Provider).

• Technical Proficiency: A strong technical grounding (ideally degree-educated or equivalent experience) to manage sophisticated hardware/software ecosystems.

• Operational Discipline: Experience in live broadcast or high-pressure sports environments where "zero failure" is the standard.

• Analytical Skills: Comfortable using data to create weekly reports and identify long-term efficiency trends.

• Language Fluency: Required: Professional fluency in English (technical terminology) and Korean.

• Adaptability: Enterprising mindset with the ability to work autonomously in a satellite office environment.

What We Offer

At Hawk-Eye Innovations, we value the importance of potential. If you don't meet every single criteria but possess the passion to learn our technology and the leadership skills to manage complex partnerships, we encourage you to apply. You will be joining a Sony-owned company at the forefront of sports innovation, with a clear path toward global project involvement.