Job Summary:

WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of
global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and
more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live
entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for
nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &
Sponsorship to create strategic music marketing programs that connect over 1,000 brands with
the 98 million fans that attend Live Nation Entertainment events each year. For additional
information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to
experience the rush of live music. From our dozens of owned/operated Amphitheaters to our
Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a
fun and upbeat work culture with no shortage of opportunities. With perks ranging from free
concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement
and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel
like they belong and can thrive in our community, so we strive to help you achieve your career
and personal goals. Live music is our passion and where we find our common ground. There has
never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,
forward thinking and committed. At Live Nation Entertainment, our people embrace these
qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DO
• Understand the HOB Hospitality Zone
• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a
table
• Obtain guests’ names, number in party, physical description, arrival times and any needs
for children when applicable
• Direct guest to an appropriate location when on a wait
• Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
• Show guests to tables, place menu in guest hands, wait for guest to be seated before
leaving the table
• Anticipate and respond to guest needs (guest satisfaction)
• Market current and future shows, menu items and retail by placing all marketing
literature on dining tables
• Properly answer guest questions regarding the menu, music hall, events, related art,
music, history and artists appearing at the House
• Thank each guest for visiting the House and invite him/her to return in a friendly and
sincere manner
• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight
(8) or more, and any planned special event; any and all information is necessary to
ensure proper flow
• Communicate to kitchen when large parties and special event parties have been seated
• Keep host area clean and organized throughout the shift (shift mechanics)
• Keep floor in host area free of spills, food, trash or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain HOB safety and sanitation standards
• Assist other employees and departments as needed (teamwork)
• Adherence to standard operating procedures
• Required to occasionally work Special Events that are scheduled throughout the venue
WHAT THIS PERSON WILL BRING
Required:
• High School Diploma
• Working knowledge of restaurant operations, seating procedures, guest relations,
problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and
interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of
service and performance of overall operations
• Ability to adhere to the HOB uniform and appearance policy
• Efficient in basic computer skills
• Flexible availability- Position may require days, nights, weekends and holidays
Preferred:
• High skill level of Open Table and/or other reservation software
• Point of Sales (POS) knowledge, preferable MICROS
• Previous Customer Service/ Host experience
• Skilled in interpersonal communication and teamwork
Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work. We
will do all that we can to help you successfully balance your work and homelife. As a growing business we
will encourage you to develop your professional and personal aspirations, enjoy new experiences, and
learn from the talented people you will be working with. It’s talent that matters to us and we encourage
applications from people irrespective of their gender, race, sexual orientation, religion, age, disability
status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and
over), ancestry, color, religious creed (including religious dress and grooming practices), family and
medical care leave or the denial of family and medical care leave, mental or physical disability (including
HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic
characteristics), genetic information, military and veteran status, political affiliation, national origin
(including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding
and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and
gender expression, sexual orientation, or any other basis protected by applicable federal, state or local
law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements
of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair
Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason,
Live Nation will make reasonable accommodations for the known physical or mental limitations of an
otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to
do so, including reasonable accommodations related to pregnancy in accordance with applicable local,
state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation
also wishes to participate in a timely, good faith, interactive process with a disabled applicant to
determine effective reasonable accommodations, if any, which can be made in response to a request for
accommodations. Applicants are invited to identify reasonable accommodations that can be made to
assist them to perform the essential functions of the position they seek. Any applicant who requires an
accommodation in order to perform the essential functions of the job should contact a Human Resources
Representative to request the opportunity to participate in a timely interactive process. Live Nation will
also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to
this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a
timely and efficient manner. Live Nation may pursue all avenues available, including promotion from
within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs,
college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only
and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.
It is estimated based on what a successful Colorado applicant might be paid. It assumes that the
successful candidate will be in Colorado or perform the position from Colorado. Similar positions located
outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a
candidate’s education, training, and experience, as well as the position’s work location, expected quality
and quantity of work, required travel (if any), external market and internal value, including seniority and
merit systems, and internal pay alignment when determining the salary level for potential new
employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used
in compensation decisions.