Company

Cox Automotive - USA

Vehicle Operations

Vehicle Operations Support Specialist II (Union)

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

• Collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization

• “Walk” vehicles with account representatives and make recommendations for reconditioning to increase vehicle value.

• Review and update condition reports, then approve and audit the vehicle repair reports.

• Manage account relationships, maintain effective communications and ensuring customer requirements are met. 

• Perform basic data entry into the AS 400 computer system as needed. 

• Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities.  

• Respond to customer requests for assistance and ensure timely resolution.

• Process all lot operations department paperwork.  Forward all invoices and items to be posted to the appropriate areas in a timely manner.

• Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.). 

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

Qualifications:

• High School Diploma/GED and 3 years’ experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;

• OR 5 years’ experience in a related field.

• Must be able to work in outside weather conditions.

• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.

• Safe drivers needed; valid driver’s license required.

• Ability to drive vehicles with standard and automatic transmission.

• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

• Effective communication and organization skills required.

• Commitment to providing excellent customer service essential.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.