We are seeking a talented individual to join our team at Marsh Commercial. This role will be based in the Worcester office. This is a hybrid role that has a requirement of working at least 4 days a week in the office.

The role: Client Advisor (Account Handler)

We have an exciting opportunity here at Marsh Commercial, as we’re looking to recruit a Client Advisor to join us in our Enterprise Centre of Excellence. Within your role you’ll be responsible for servicing both new & existing clients with a range of commercial insurance products.

For this role we are happy to consider those with either personal lines, private clients or commercial insurance experience. If successful you’ll be provided with a first-class induction, as well as be given the opportunity to attain chartered insurance qualifications.

Once you have received initial training and support, you will be responsible for servicing a dedicated portfolio of clients, this can involve managing renewals, invoicing, producing new quotes, upselling/cross selling additional products whilst handling any additional queries that are presented.

We will rely on you to:

• Support Marsh Client Executives regarding placement strategy for insurance renewals and administer mid-term changes to risk

• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

• Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts

• Request and review underwriting information on behalf of Commercial clients and understand their requirements

• Utilise Marsh online trading systems to collate and negotiate renewal terms with existing and prospective insurers

• Collaborate with Client Executives and Placement Teams to prepare client reports for renewals

• Produce and/or request Insurer documentation

What you need to have:

• Ideally you’ll have a minimum of 1 years’ experience within insurance, this can be from either personal lines or within commercial insurance

• Strong literacy, numeracy, administration and communication skills that can be demonstrated via qualifications/grades gained during education

• Ability to remain calm under pressure and be able to work flexibly when required

• Excellent organisational skills with the ability to manage multiple enquiries simultaneously

• Have experience utilising the Microsoft Office suite and similar products

What makes you stand out:

• Dynamic with previous client facing experience

• The ability to remain calm under pressure and be able to work flexibly when required

• Cert CII qualified or actively studying towards it.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid