Posted:
9/5/2024, 6:03:45 AM
Location(s):
Liberty Lake, Washington, United States ⋅ Washington, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
Enterprise Customer Success Specialist
OPPORTUNITY OVERVIEW
OpenEye, a rapidly growing, entrepreneurial technology company, is looking for a hands-on, enthusiastic, and passionate Enterprise Customer Success Specialist. As a critical part of a growing company, you should be ready to be on the frontline at the start and then transition to building an Enterprise Customer Success team over time. You will be measured on revenue growth, customer satisfaction, and retention for our most important and largest accounts. You will be responsible in managing the programs to engage, retain, and grow our Enterprise customers to fully utilize OpenEye’s solutions. You will work to strategically identify ways to measure and improve customer adoption, training, cross-selling & upselling, and retention. Ultimately, you will ensure that our customers feel the love for our company and products. The ideal candidate will come from a security background and will be detail oriented as well as able to clearly communicate findings to internal and external stakeholders.
RESPONSIBILITIES
WHAT YOU’LL BRING TO OPENEYE
WHO WE ARE
OpenEye has been building video security and loss prevention tools since 1999. Our on-site and cloud-based, AI-powered products can be found protecting facilities such as schools, hospitals, banks, retail stores, and airports all over the world. We’re driven by a passion to make the world a safer place! We are located in beautiful Liberty Lake Washington just between Coeur D’Alene Idaho and Spokane Washington. Learn more about us here www.openeye.net/about-us
WHY WORK FOR OPENEYE?
COMPANY BENEFITS
OpenEye offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.
OpenEye is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].
JR104531
The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.
Website: https://www.openeye.net/
Headquarter Location: Liberty Lake, Washington, United States
Employee Count: 101-250
Year Founded: 1999
IPO Status: Private
Industries: Computer ⋅ Software ⋅ Manufacturing