Worker Type:

Maximum Term/Fixed Term (Fixed Term)

Main responsibilities:

• Proactively and effectively manage all workflows including Finesse (internal system)
• Preparation of Loan documents, settlements including payment notices
• Identify and own opportunities for productivity improvements to systems & procedures
• Developing effective relationships with internal stakeholders and makes the most of business opportunities
• Ensure all documents/settlements/payment notices/payout letters are to be checked and released only when correct in accordance with checklists
• Liaise with internal stakeholders for any outstanding information if required
• Create registrations on PPS register and via the Realtime B2G link
• Conduct required reporting and complete necessary checks to remove all Medfin security registrations are no longer required on the PPS register
• Conduct searches on PPS register as required within the business
• Process original loan documents for reporting and offsite storage using Finesse bartrak
• Process Discharge of Mortgage and production of title requests in conjunction Mortgage specialists
• Ensure that all requests in the Team Inbox are allocated promptly and actioned within agreed time frames
• Provide and maintain work instructions for role processes
• Identify and own opportunities for productivity improvements to systems and procedures
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

Requirements:

• Understanding of risk obligations and knowledge of how to ensure adherence to compliance requirements
• 1-2 years of banking or financial industry experience
• Strong customer service skills
• Basic understanding of the financial services industry and business planning
• Excellent written and communication skills in English

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. 

It’s a good time to see what more you can find at NAB as a

Officer, Customer Success Operation & Delivery Medfin

A diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Please note unsolicited CVs from agencies will not be accepted.