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Job Title:

IT Service Desk Technician

Division/Program:

Corporate Office

Starting Compensation:

$30 - $35 USD Per Hour

Working Location:

Long Beach, CA

Working Hours/Shift:

Monday - Friday (8:00 AM - 5:00 PM)

Why Join Our Team? 

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package:
  • Employer-paid medical, dental, and vision coverage.
  • Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities:
  • On-the-job training with access to paid CEU opportunities.
  • Career development programs designed to help you grow.
  • Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).

Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication

What you bring to SBHG (Qualifications):

Education:

• Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent professional experience.
• Preferred certifications include CompTIA A+, Microsoft 365 Certified: Fundamentals (MS-900), or Microsoft Certified: Azure Fundamentals (AZ-900).

Experience:

• At least two years of hands-on experience in service desk support.
• Proven ability to troubleshoot and resolve Level 1 and Level 2 support tickets.

Specialized Skills:

• Strong problem-solving abilities.
• Proficiency in hardware, software, and basic network (LAN, including Wi-Fi) troubleshooting.
• Excellent verbal and written communication skills.
• Experience with Active Directory, Windows 10/11, Office 365, SharePoint, OneDrive for Business, and Windows BitLocker/MBAM.
• Exceptional organizational skills.
• Ability to provide technical support both in-person and remotely.
• Familiarity with ticketing systems and IT service management (ITSM) tools.
• Knowledge of cybersecurity best practices.
• Experienced with AV conference room setup and IP Telephony 

How you will make a difference (Job Overview):

The IT Service Desk Technician is responsible for providing advanced technical support for hardware and software issues escalated by the I.T Support Manager. This role also serves as a key IT resource for desktop and infrastructure projects and occasionally provides first-level VIP support. This position is 100% onsite and includes some field visits to facilities in Southern California.

Division/Program Overview:

The IT Service Desk Technician provides advanced technical support for hardware and software issues escalated by the IT Support Manager. This role plays a crucial part in desktop and infrastructure projects while occasionally offering first-level VIP support. The position is fully onsite and may require field visits to various facilities across Southern California.

Learn more about SBHG at: https://www.starsinc.com/stars-inc/

For Additional Information:

[email protected]

In accordance with California law, the grade for this position is 27.07 - 43.31. Placement within the grade is determined based on experience, internal equity, and other factors permitted by law.