Fig is an innovative digital lender dedicated to simplifying the borrowing process for people across Canada. With a user-friendly online platform, loan applications and approvals can be finished in just a few minutes, making the lending experience more efficient and accessible for Canadians.

Supported by the reputable Fairstone Bank, Fig is in a unique position to blend the benefits of extensive lending experience with the agility of a start-up. This combination allows the company to effectively meet the credit needs of Canadians from various financial backgrounds.

This is a unique and exciting opportunity to lead our client experience operations at Fig. As a key member of the Operations leadership team, you will leverage your strategic vision, analytical expertise, and passion for customer service to not only elevate customer satisfaction but also to drive operational excellence across the organization. Your role will be pivotal in shaping the future of how we serve our customers, ensuring that Fig continues to simplify borrowing for Canadians with best-in-class customer experiences.

In this role, you will have the opportunity to make a significant impact by leading a talented team, implementing innovative strategies, and fostering a culture of continuous improvement. If you are someone who thrives in a dynamic, fast-paced environment and is eager to contribute to a company that values customer-centricity and innovation, this role is perfect for you. Your leadership will be crucial in scaling our operations, enhancing customer loyalty, and aligning our customer experience initiatives with Fig’s broader goals.

We are an equal opportunity employer and are committed to diversity at our company. We do not discriminate on the basis of race, religion, culture, sexual orientation, gender identity and physical ability.

Diversity of backgrounds, perspectives, and experience is fundamental to our business. We believe in fostering an environment where team members of all backgrounds can feel comfortable bringing their whole selves to work every day. We aim to ensure all of our employees work in an environment that makes them feel valued, heard, and supported while they strive towards career pursuits and their personal and professional growth.

We are committed to providing accommodations for all candidates that require them and in all aspects of the recruitment, selection, and/or assessment process. If you are selected to participate in any part of the selection and/or assessment process, please inform us of any accommodation(s) that you may require.