Job Description:

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

• Provide support to end users on their mobile and desktop platforms. 
• Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operate (desktops, laptops, PC-COE, remote access, messaging, etc.). 
• In-depth knowledge of technical skills in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure quality in all of the Global Service Desk businesses, infrastructure support, and documentation. 
• Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician. 
• Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction. 
• Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. 
• Assist team with other duties required to maintain the call center operates smoothly.
• Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employees.

Type of Experience Needed

• Client Services: Expert knowledge of Server and Desktop/Laptop Operating Systems, PC/Server Hardware & Data Communications.
• Communications: Intermediate knowledge of local/wide area networks and wireless networks, DXC’s voice communication systems - support, administration, and planning.
• Network Systems: Intermediate knowledge of network architecture and distributed operating systems.
• Production Support: Basic knowledge of data center operations, processes and job control.

Qualification

• Excellent verbal and written communication skills in English
• Able to speak, read and write Mandarin will be an added advantage
• Education, training and/or relevant experience equivalent to the completion of a relevant Certificate / Diploma / Degree in IT related courses and/or relevant experience in Information Technology service delivery
• Experience working in Help Desk or Customer Service Support environment is an added advantage
• Excellent and effective communication (written and oral), telephone and listening skills
• Applicants must be willing to work in KL.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.