Job Description

We are looking for an experienced, quality-focused professional to join our team in Technical Support Packaging. In this role, you will independently manage and support quality-related and technical activities in a GMP-regulated environment, including investigations, documentation, systems support and continuous improvement initiatives. The position requires strong technical judgment, a structured way of working and effective collaboration across functions.  

Responsibilities:

• Own and coordinate deviation records, supporting timely investigations and effective CAPA implementation
• Support and monitor change control activities to ensure compliant and efficient implementation of process and system changes
• Create, maintain and improve Standard Operating Procedures (SOPs) and Good Manufacturing Process (GMP) documentation that support robust and inspection-ready operations
• Execute calibration, validation and qualification activities for equipment and systems in accordance with approved standards and procedures
• Investigate technical issues, perform root-cause analyses and help implement sustainable corrective actions
• Perform quality risk assessments to support sound decision-making and maintain a high level of compliance
• Partner with cross-functional stakeholders to support audits, inspections and ongoing readiness activities
• Contribute to improvement projects that enhance compliance, system performance and operational efficiency
• Support Environmental Health & Safety activities, including Management of Change, where applicable
• Ensure accurate, complete and timely technical and quality documentation across assigned responsibilities

Your Profile:

• Bachelor’s or Master’s degree in Life Sciences, Engineering, Pharmacy, or a related field preferred 
• Several years of experience in a GMP-regulated pharmaceutical, biotechnology, or clinical manufacturing environment 
• Hands-on experience in deviation management, change control, CAPA management and SOP/documentation processes 
• Practical knowledge of calibration, validation and qualification activities for equipment and systems 
• Strong technical problem-solving skills with the ability to work independently and make sound decisions within established procedures 
• Solid understanding of GMP requirements and quality risk management principles 
• A collaborative mindset and the ability to work effectively across functions and with diverse stakeholders 
• Fluent in English, written and spoken; additional language skills are an advantage 
• A structured, reliable and detail-oriented working style with a continuous improvement mindset 
• Comfortable managing multiple priorities in a fast-paced and regulated environment 
• Experience with systems such as SAP, ProCal, eVal, DeltaV, Veeva Vault, MEDS, or eShop Floor is considered an advantage.

THE COMPANY

Our Company is a leading biopharmaceutical company employing over 1,000 people in Switzerland at three sites. The company’s headquarters are in Lucerne. At the site in Zurich, the company operates a global innovation and development hub. In addition, we manufacture medicines for global clinical trials and operate a forensic laboratory in Schachen (Canton Lucerne). We conduct around 40 clinical trials annually in Switzerland. The main therapeutic areas include oncology, infectious diseases, cardiovascular and cardiometabolic diseases. We also have a broad portfolio of vaccines for the prevention of diseases in children, adolescents, and adults and we are one of the leading companies in veterinary medicine. Furthermore, we take our responsibility to the local community seriously and have been involved for many years in initiatives such as the «Trendtage Gesundheit Luzern» and the «Alliance Health Competence». 

We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe” showing the company’s commitment to our employees and the community around us.

Required Skills:

Adaptability, Adaptability, Biotechnology, Calibration Procedures, Clinical Manufacturing, Clinical Supplies Management, Clinical Supply Chain Management, Clinical Trial Protocols, Driving Continuous Improvement, GMP Compliance, Improvement Projects, Inventory Control Management, Life Science, Logistics Coordination, Personal Initiative, Production Planning, Quality Risk Assessment, Recordkeeping, Safety Management, Safety Procedures, Safety Protocols, Stakeholder Management, Standard Operating Procedure (SOP) Writing, Supply Chain Metrics, Technical Issues {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

08/18/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.