Business & Commercial Collections Specialist I

Posted:
11/5/2024, 4:00:00 PM

Location(s):
New York, United States ⋅ Town of Amherst, New York, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Business & Strategy ⋅ Sales & Account Management

Overview:

Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank.  Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers.  Transfer accounts to Workout Team based on delinquency or other risk triggering factors.

Primary Responsibilities:

  • Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts.
  • Interact with customers via outbound calls, inbound calls and email correspondence.
  • Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off. 
  • Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets.
  • Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy.
  • Thoroughly document loan/relationships supporting business recommendations. 
  • Investigate and conduct skip tracing as required, utilizing resources available.
  • Keep abreast of business and market trends that may affect portfolio performance.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

Scope of Responsibilities:

Large percentage of time spent on the phone with customers.

Work under general supervision.

Education and Experience Required:

A combined 3 years’ higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Bachelor’s degree.

Two years’ collection experience.

Knowledge of the Commercial, Revolving Credit or Overdraft products.

Exposure to financial statements, analysis, and collateral valuation.

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America