Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Hungarian Speaking Engineer, Technical Support is a role in our Technical Support Center located in Katowice, Poland.

We provide remote technical support to Rockwell Automation customers around the world. 200 engineers communicate with customers in 20 languages. In this job, you will focus on providing support for Hungarian-speaking customers. We work in hybrid mode from our office located in Katowice, Poland, from Monday to Friday from 8-16 or 9-17.

On this role you will report to Team Leader located in Katowice.

Responsibilities:

• Support for customers and distributors in solving technical problems related to Rockwell Automation products via telephone (80%), chat/email (20%),

• Simulation and analysis of issues reported by users in the laboratory,

• Documenting technical solutions and best practices,

• Cooperation with technical teams and customer service,

• Continuous learning in the area of Rockwell Automation products and technologies.

Requirements:

• Problem solving skills with the capability of research and identification of the right information.

• Experience providing technical support 1 year (and more).

• Knowledge of industrial controllers,

• Knowledge of industrial protocols,

• Knowledge in computer network configuration,

• Knowledge on use technical documentation,

• Very good written and spoken English,

• Very good written and spoken Hungarian.

Preferable:

• Graduates of IT / Automation / Electronics or ~1 years of experience in automation control systems programming and implementation,

• A Cisco / Microsoft certificate will be an advantage,

• Technical education and/or experience in a similar position,

• Customer service experience,

Additional information:

• Work from Monday to Friday between 8:00-16:00 or 9:00-17:,

• 8-person team (international team),

• The first contract for 6 months, the next one for an indefinite period of time,

• On-site work for the first 4-6 months, then hybrid,

• We provide training (i. e. 4 months in the "Engineer in Training Program") and shadowing.

• Life insurance.

• Private medical care.

• Lunch Card.

• Funding on the MyBenefit platform.

• Annual bonus.

• Christmas and holiday allowance from the Company Social Benefits Fund.

• Co-financing for training.

EEO Statement Rockwell Automation is an Equal Opportunity Employer including disability.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural patterns and variety of experiences in each of us. We invite all who want to join and change the world of Our organization. Expanding Human Possibility!

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