Role Description

• Identify customer training requirements and deliver customer training
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control customer inventory
• Build image and brand in eyes of customer
• “Sell” or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)
• Contact distributor for certain business opportunity
• Manage VPT process for new instrument opportunity (Value Expansion).
• Renewals of most of the assigned accounts (adhering to standard renewals procedures)
• Menu expansion (utilization of existing products; new product launches)
• Service sales
• Product promotion
• Forecast and Order management
• Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
• Spare parts management
• New assay applications

Requirement

• Bachelor’s degree or equivalent relevant experience required.
• Bachelor’s degree in Clinical Laboratory/Bio Medical / Engineering /Medical or Commercial is preferred. 
• Practical interfacing with customers
• Strong people management and communication skills
• Trouble shooting/problem solving skills
• Computer skills (word, excel, power point, internet savvy)
• Shows ability to prioritize without help
• Negotiation skills
• Strong sales skills
• Strong work ethic
• Service-minded
• Customer orientation
• Basic application know-how