Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

The Title Support Specialist is responsible for supporting title operations by processing documentation, interacting with title companies and settlement agents, reviewing title-related documents, performing title curative work, and providing quality control. This role communicates with customers, vendors, and financial institutions to obtain required information, resolve title issues, and ensure timely and accurate completion of title-related requests.

Essential Functions, Duties, and Responsibilities

• Title Processing & Support

• Monitor customer service email inbox and assigned work queues.
• Monitor bringdown, support, update, loan amount change, and other title-related requests.
• Make basic updates and changes to title documents, Closing Disclosures (CDs), and Closing Protection Letters (CPLs).
• Complete tax certifications and process tax and title updates.
• Assist with title order entry, CD preparation, scanning, recording, and general title support tasks.

• Communication & Customer Service
  • Answer incoming phone calls and respond to customer, vendor, and internal inquiries.
  • Communicate with title companies, settlement agents, and financial institutions to obtain necessary documentation.
  • Provide timely, professional, and accurate responses while maintaining a positive customer service experience.
• Specialized Title Functions

• Process subordinations, UCC payoffs and terminations, and PACE lien payoffs.
• Handle incoming registrations and related documentation.

• Quality Control & Compliance

• Review title documentation for accuracy and completeness.
• Ensure work complies with company standards, procedures, and applicable regulations.

• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma required.
• Excellent oral communication skills with the ability to effectively communicate with internal staff and external customers.
• Strong attention to detail and accuracy.
• Ability to work under pressure, meet deadlines, and maintain a positive, service-oriented attitude.
• Ability to work independently and carry assignments through to completion using prescribed routines and standard practices.
• Proficiency in Microsoft Word, Outlook, and Excel.

Skills, Abilities, and Knowledge

• Strong organizational and time-management skills.
• Effective problem-solving abilities.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer systems and virtual desktop tools.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Ability to lift and carry light items (up to 25 lbs.).

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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