Job Description:

As a Cases Associate, you will play a crucial role in managing and resolving issues that arise on various online marketplaces, with a primary focus on Amazon. Your responsibilities will involve submitting cases to address a wide range of issues, from product listings and inventory discrepancies to policy violations and customer inquiries. Your attention to detail, problem-solving skills, and effective communication will be essential in ensuring a smooth and compliant marketplace operation.

Key Responsibilities:

Case Submission and Management:

• Initiate cases on Amazon Seller Central and other marketplaces to address issues related to product listings, inventory management, order fulfillment, and customer service.

• Ensure accurate and detailed documentation of case submissions, including relevant information and attachments as required.

• Monitor case status and follow up on outstanding issues to ensure timely resolution.

Issue Resolution and Troubleshooting:

• Analyze and troubleshoot various issues affecting product listings, inventory data, and seller performance metrics.

• Collaborate with internal teams and external partners to identify root causes and implement effective solutions.

• Escalate complex or high-priority issues to appropriate stakeholders for further investigation and resolution.

Compliance and Policy Adherence:

• Maintain a thorough understanding of marketplace policies, guidelines, and best practices.

• Ensure that all case submissions and resolutions comply with marketplace rules and regulations.

• Proactively identify and address potential compliance risks or violations.

Communication and Follow-Up:

• Communicate effectively with marketplace support teams to provide updates, clarify information, and expedite case resolution.

• Keep internal stakeholders informed of case status, progress, and outcomes through regular updates and reports.

• Provide timely responses to customer inquiries and feedback related to case resolutions.

Note: This position requires availability to work US business hours. Candidates must be able to accommodate a schedule that aligns with standard US working hours to effectively collaborate with the team and meet the needs of our partners.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.