At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Digital Sales Strategy

Job Category:

People Leader

All Job Posting Locations:

Chiyoda, Tokyo, Japan

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Overview
The Associate Director, Platform & Channels leads a team responsible for the operation, optimization and strategic evolution of owned and operated digital platforms and channels (including CRM, web portals, email, on demand webinars and third‑party media). This role combines people leadership, platform governance, channel strategy and technical/operational delivery to drive customer engagement, and measurable business impact.

Key purpose

• Provide strategic leadership and operational oversight across platform and owned-channel functions to maximize value from digital assets and customer data.

• Ensure high quality, compliant operations and continuous improvement through coaching, prioritization, standardization and cross‑functional alignment.

• Translate regional/global digital strategy into local execution plans that deliver measurable engagement and commercial outcomes.

Key Responsibilities:

Leadership & People Management

• Lead, coach and develop direct reports to set clear objectives, performance expectations and career development plans

• Proactively contribute with regional commercial excellence to develop operating models that balances centralized standards (data, governance, security) with local agility to meet business needs

• Foster a customer‑centric, outcomes‑driven culture focused on quality, compliance and continuous improvement

Strategy & Roadmap

• Actively develop & contribute to the platform & channel roadmap aligned to APAC CRM and CX strategy; prioritize initiatives by business value, compliance and technical feasibility

• Identify and champion innovation opportunities (automation, personalization, platform enhancements) and drive pilots to scale

• Represent Japan/local market needs into regional initiatives to ensure successful localization and adoption & imbedding

Day‑to‑day Operations & Governance

• Ensure stability, availability and performance of CRM, web portals and owned channels; define SLAs and incident response processes

• Collaborate with cross functional teams to support data governance, data quality standards, and privacy/compliance controls across platforms

• Coordinate vendor management and technical partners; ensure timely delivery, efficient operations and cost efficiency

Analytics & Continuous Improvement

• Define and track KPIs for platform health, channel engagement, business impact; present insights and recommendations to cross functional teams & business units

• Drive data driven decision making to drive actions that will improve customer experience across channels, improve operations and accelerate channel innovation

Cross‑Functional Collaboration & Stakeholder Management

• Proactive liaise with Sales, Marketing, IT, Compliance, Commercial Excellence, APAC/regional teams and external vendors

• Drive alignment on priorities, resourcing, budgets and timelines. Escalate and resolve cross‑functional blockers

• Provide regular updates and strategic briefings to relevant stakeholders

Budgeting & Vendor Oversight

• Own budgeting and resource allocation for platform and owned‑channel activities; optimize ROI and make tradeoffs to meet strategic goals

• Negotiate and manage vendor contracts and SLAs; ensure delivery quality and value

Qualifications & experience

• 8+ years in digital/channel/platform roles with at least 3 years leading multi‑disciplinary teams

• Proven experience across CRM platforms (e.g., Salesforce/Veeva), web portal management, SFMC/email operations, webinars and third‑party digital media.

• Familiarity with analytics tools (Google Analytics, Tableau), basic HTML/CSS understanding and marketing automation concepts.

• Preferably experience in pharmaceuticals/healthcare or highly regulated industries; strong understanding of promotional compliance requirements.

• Strategic planning, stakeholder management, project delivery (Agile/squad experience), vendor management, budget ownership, data driven decision making.

• Languages: Business level English and Japanese fluency (spoken & written)

Competencies & behaviors

• Strategic thinker who acts operationally with demonstrated action and results.

• Collaborative influencer who can navigate complex matrix organizations.

• Strong communicator able to present insights and tradeoffs to senior leadership.

• Coaching leader who develops others and establishes accountability.

#LI-Hybrid

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Required Skills:

 

 

Preferred Skills:

Collaborating, Commercial Awareness, Customer Acquisition Strategy, Customer Satisfaction, Developing Others, Digital Business Development, Digital Marketing, Digital Sales, Inclusive Leadership, Interpersonal Influence, Leadership, Sales Enablement, Sales Prospecting, Sales Support, Strategic Sales Planning, Strategic Thinking, Team Management