If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Receptionist

Salary: £25,396.80 per year

Location:  Veterinary Vision Vets, Bamber Bridge branch

Job Type: Permanent, full-time

Hours: 40 hours

We are looking for a warm, friendly team member to welcome clients and their pets to the practice in a professional manner and provide support to our team.

This is a busy, varied role so previous experience would be preferable but not required.

Tasks will include:

• Meeting and greeting clients

• Managing the practice diary; booking in appointments and surgical procedures

• Liaise with clients regarding appointment cancellations or postponements

• Making appointments for re-exams

• Dealing with all telephone calls that come through to the reception line

• Pro-active communication between clients and colleagues to ensure the day runs smoothly

• Administration duties e.g. scanning paperwork, filling in forms etc.

• Processing prescription requests.

• Ensure telephone and email enquiries are forwarded to the relevant colleagues

• Taking payment for treatment

• Following up on unpaid accounts by calling clients and taking payments

• Ensure the reception area is kept clean and tidy

• Liaising with the Office manager regarding any client complaints

• Ordering and management of stock

The ideal candidate will have experience in a similar role and will demonstrate;

• Excellent customer service skills

• Confident telephone manner

• Ability to work under pressure in a busy hospital environment

• Ability to work well within a team

Benefits

• 25 days annual leave plus Birthday Day (non-contractual)

• Life assurance 4 x salary

• Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice

• Enhanced Sick Pay

• Enhanced Family Leave

• E-cars Salary Sacrifice (perm only)

• Cycle to Work Scheme Salary Sacrifice (perm only)

• Refer a Friend

• Pet Insurance Discount

• Discount Platform – Benefits Hub

• Reduced Gym Membership (Pure Gym)

• Associate Assistance Programme

• Eye Care Scheme

• Headspace

• Annual Flu Voucher

About us

Veterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK, with four sites in Glasgow, Bamber Bridge, Penrith and Sunderland. We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of patient’s is our top priority.

Interested? If you would like to apply for this role, please click ‘Apply’ at the top of the page. Or, for any questions, please contact careers@linnaeusgroup.co.uk

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

#LI-GP1 #LI-Onsite

Salary Value: £25,396.80;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk