This role sits within the busy and growing European, Middle Eastern, African and Indian (EMEAI) Customer Service Team, reporting to the Head of Customer Service/Senior Customer Service Representative. The main areas of responsibility include ensuring timely and efficient order management from receipt to dispatch, managing day to day enquiries from customers and France sales representatives regarding order flow management.

What you’ll be doing:

• Responding to customer and sales rep enquiries regarding order and stock status updates in a timely manner, including prompt issuing of certificates of analysis, technical documents and shipping documentation and product back-order status updates.
• Inputting orders for testing and kit delivery.
• Liaising with other internal departments including logistics and admin to ensure timely order flow management.
• Working with internal sales and invoicing systems.
• Generating proforma invoices.
• Assisting with customer complaints.
• Creating new customer accounts - including issuing and receiving new application agreements, and liaising with relevant internal departments to ensure timely completion of customer supplier questionnaires.
• Have knowledge of, and when necessary participate in order taking and processing.
• Keeping up to date with new product launches and updates provided by marketing departments.

About you:

• You are fluent in English and French. German fluency is also very beneficial for this role.
• Experienced in providing excellent customer support in a busy and dynamic environment.
• Excellent organizational and communication skills.
• Motivated, with the ability to prioritise your workload.
• Confident in the use of Microsoft Office systems.
• Understanding of France import regulations and requirements is highly desired.
• Previous experience or having an understanding in genomics or agriculture is advantageous.

A Mission That Matters

At Neogen, we partner with our customers to protect and enhance the world’s level of food and animal safety. By offering a diverse suite of solutions for the food, beverage, animal protein and agriculture industries, Neogen empowers our customers to safeguard their brands and create better products. We also have the privilege to partner with companies in the companion and performance animal industries, as well as the fields of life sciences and toxicology. We elevate the world’s level of food and animal safety, from farm to fork.

Neogen’s culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

This is an excellent opportunity to be part of a growing organisation. If this role has caught your attention and you feel it might be good fit for you then please don't hesitate to apply.

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