Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are proud to deliver best-in-class payment technology and software solutions.

Global Payments is dedicated to provide the most reliable and technologically innovative solutions for any business seeking to develop a comprehensive package of services for accepting transactions with debit, credit, or prepaid cards. In Greece, we conduct business through our company EDPS. EDPS provides customers with innovative electronic payment technologies and support services. Reliability, speed, and service make us the top choice for retailers in the Greek Market.

If you are interested in joining our team, apply today!

We are currently seeking a Payments Support Specialist to join our Operations team. The role focuses on our payment products and integration flows, ensuring stable production performance, smooth transaction processing and effective handling of technical issues.

The position involves close collaboration with Customer Service and internal development and QA teams, to support production stability, troubleshoot issues and maintain a reliable payment environment.

About the role

• Troubleshoot production issues related to payment products, including integrations and protocol related problems.

• Handle second-level support requests escalated from Customer Service and other internal teams.

• Analyze logs and technical data to identify root causes of issues in production environments.

• Support production operations across multiple payment products and communication protocols.

• Assist integrators and customers during production issues, go-lives, and troubleshooting activities.

• Collaborate with internal technical teams to resolve issues efficiently and escalate complex cases when required.

• Identify recurring issues and contribute to operational improvements and knowledge sharing.

• Document issues, solutions, and technical findings to support internal knowledge base and team onboarding.

The duties listed are indicative and not restrictive.

About you

• University Degree in Information Technology, Engineering, Business Administration, or related field

• 2-4 Previous experience in in technical support, operations or a similar role

• Good understanding of production environments and issue handling

• Ability to analyse technical issues, logs and system behaviour to support troubleshooting and issue resolution

• Ability to work cross-functionally with Customer Service, Operations, and Tech teams

• Familiarity with working in environments involving multiple systems, integrations or protocols

• High attention to detail and strong organizational skills

• Strong problem-solving skills and a proactive mindset

• Excellent written and verbal communication skills in English

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].