Claim

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We are currently recruiting for a Claims Handler to join our team in Dublin on a permanent basis. We are looking for someone with experience handling Employer's Liability, Public Liability & Motor personal injury claims in both Ireland and the UK jurisdictions. This is a brilliant opportunity for someone who has already obtained their APA qualification and is looking for their next claims role to grow and develop their skill set.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £1,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?

• Analyses and applies policy coverage accurately to all assigned claims.
• Investigates assigned claims.
• Negotiates and settles claims proactively in accordance with Company guidelines and best practices.
• Reserves claims accurately in accordance with Company guidelines and best practices.
• Ensures that Company service standards are upheld.
• Maintains data accuracy.
• Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and service standards are met.
• Authorises claim payments and reserves within agreed claims handling authority.
• Provides technical advice. Develops and maintains effective business relationships both externally and internally.
• Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
• Assists Senior Claim Professionals and others with larger and more complex claims, where required.
• Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
• Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
• Preferably has experience in claim handling environment.
• Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
• Intermediate communication skills.
• Intermediate business perspective.
• Intermediate ability to build collaborative relationships.
• Intermediate openness to influence, flexibility.
• Demonstrates intermediate accountability and credibility.
• Intermediate ability to think analytically and strategically.
• Advanced customer focus.
• Intermediate ability to exercise sound judgment and decision making.
• Intermediate ability to work effectively as part of a team.

What is a Must Have?

• Working towards Accredited Product Advisor (APA) qualification.
• Some prior insurance related activity experience (e.g. paralegal, insurance operations, insurance broker).