Seasonal (Seasonal)

Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The part-time Group Fulfillment Center Rental Associate responsible for providing exceptional guest service by assisting guests with the selection and setup of rental equipment at the Group Fulfillment Rental Center. They are responsible for demonstrating a high level of knowledge of rental equipment and being able to advise the guest appropriately. In addition, the Associate will also be involved in regular maintenance and testing of the equipment, shop cleanliness and other projects as assigned. The Associate will work up to 24 hours per week.  They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

ESSENTIAL DUTIES

• Maintain a friendly, congenial, and helpful attitude when dealing with guests.

• Select and setup rental equipment for guests, including:

  • Fit correct size boots.

  • Select appropriate size ski/snowboard and length.

  • Adjust bindings.

  • Ensure forms are correct.

  • Instruct guests on use of equipment.

  • Understand and utilize computerized rental system.

• Perform continual maintenance and upkeep of rental equipment including:

  • Clean and repair boots.

  • Inspect bindings.

  • Repair pole baskets and grips.

• Perform mandatory, periodic ASTM inspection and testing of rental equipment.

• Comply with required risk management and indemnification procedures as well as other rental shop practices and procedures including:

  • Binding certifications.

  • Binding adjustments.

  • Forms, documentation, and records.

  • Signatures.

  • ASTM binding testing.

  • Post-accident reporting.

  • Consistently following essential safety protocols

• Know all products, services and prices offered in the rental shop as well as being familiar with those of the resort.

• Provide excellent customer service to both adult and children groups including outreach programs, faith-based groups, corporate, and social groups.

• Foster an attitude of teamwork and cooperation within the rental shop and the resort.

• Perform upkeep and maintenance in the rental shop and on tools and machinery as needed.

• Maintain neat, clean, and well-organized shop.

• Perform other duties as assigned by all rental shop Managers, Assistant Managers, and Supervisors.

• Coordinate the delivery of timely and consistent rental shop services to Ski School guests with Ski School indoor and outdoor supervisors.

• Maintain a swift and efficient rental process to ensure that the guest spends more time on the mountain than in the rental shop. 

• Communicate positive suggestions to management that would have a direct effect on the rental process/guest experience. 

• Maintain a consistent rental process by ensuring each step is moving at a reasonable pace.

• All other job-related duties as assigned

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School diploma or GED

Experience:

• Previous customer service and rental experience preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends, and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.

• Manual dexterity to operate a computer and other common office equipment on a constant basis.

• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors, assistant managers, managers, and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly Pay Range: $19 - $20