Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Healthcare Customer Service Representative – Work From Home
 

Job Requirements:

• Professionally handle a high volume of incoming calls

• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services

• Ability to utilize and navigate multiple systems simultaneously

• Be dependable and meet all attendance requirements

• Resolve customer issues via one-call resolution guidelines and/or escalated process

• Meet or exceed company and client performance metrics

• Maintain a balance between company policy and client benefit in decision-making

• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

• Responsible for call disposition or compiling and documenting customer information as required

• Ability to accept and embrace changes within the current business environment

Qualifications:

• Ability to pass a drug screen and background check

• A dedicated area to work from in your home

• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens

• Strong decision-making and analytical abilities

• Ability to identify customer needs and articulate products and services

• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime

• Highly developed sense of integrity and commitment to customer satisfaction

• Meet all attendance and dependability requirements

• Be a team player
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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.