Posted:
4/28/2026, 4:02:10 AM
Location(s):
Vancouver, British Columbia, Canada ⋅ British Columbia, Canada
Experience Level(s):
Senior
Field(s):
Operations & Logistics
Workplace Type:
Hybrid
Department: NAM - Guest Services
Reports to: Director, Guest Services
Location: Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As the Senior Manager, Guest Services Integrations, you will play a critical role in leading the operational development of Guest Services across process, technology, data, and cross-functional ways of working. As the senior operational representative for Guest Services, you will ensure the needs of our guests and frontline teams are reflected in business initiatives, process design, systems changes, and experience decisions that impact how we operate.
You will lead the work that enables Guest Services to operate with greater clarity, consistency, and impact, while strengthening alignment with regional and cross-functional partners. This role will help establish and evolve best practices, support global ways of working, and build a centre of excellence in North America that contributes to the long-term growth of Guest Services.
You are a strategic, collaborative, and operationally minded leader who can influence across teams, connect priorities, and translate ideas into meaningful improvements for both the guest experience and the way our teams work.
This role is currently based out of our Vancouver office and is open to a hybrid work arrangement.
Meet Your Future Team:
The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand around the world.
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Website: https://www.arcteryx.com/
Headquarter Location: Vancouver, British Columbia, Canada
Employee Count: 501-1000
Year Founded: 1989
IPO Status: Private
Industries: Consumer Goods ⋅ Manufacturing ⋅ Outdoors ⋅ Retail ⋅ Sporting Goods