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• Collaborate with ISD teams and business units to identify, evaluate, select, implement and support the technical computing, end user computing, storage, network, collaboration and voice communications environments.
• Review, analyze, evaluate, recommend and implement technology infrastructure and services solutions using appropriate project management methodology.  Install new software releases, system upgrades, evaluates and installs patches and resolves software related problems.  Perform system management activities including configuration, and tuning.
• Provide technical support and system administration which may include networks, servers, storage, operating systems, desktop and mobile environments, systems management software, email and messaging, telecom, directory services, enterprise collaboration, document management platforms, workflow systems and security infrastructure.

Technical Skills & Requirements

• Experience in  designing, implementing and managing large heterogeneous computing environments (Windows Server, Linux, IBM Z/OS operating systems) across a large multi-site multi-domain enterprise class networks
• Experience with designing and supporting process workflow, document management, collaboration tools and platforms including SharePoint and OnBase
• Knowledge of enterprise corporate messaging systems including Microsoft Exchange, Microsoft Lync and mass email delivery
• Strong oral and written communication skills including interpersonal and consultative skills 
• Demonstration of administrative and organizational skills
• Broad knowledge of computing, telecommunications and network technologies including ability to understand and apply emerging technologies to current architecture
• Experience with deploying and supporting complex distributed applications
• Understanding of organizationally approved project management methodologies (e.g., Agile/Scrum, Waterfall)
• Understanding of System Developlemt Life Cycle (SDLC)
• Knowledge in the software applications required to support the operational activites of the Contact Center.
• Proven commitment to meeting organizational and departmental goals and objectives
• Understanding of Knowledge Management concepts and Knowledge Centered Support (KCS) methodologies.

Education & Certifications

• Bachelor’s Degree From Four-Year College or University
• 5 years up to 7 years
• 4 years need to be job specific

General Network

Recommended but not required

Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification or Windows Server 2008 MCSA + Exam 417

SharePoint

Recommended but not required

Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification or Windows Server 2008 MCSA + Exam 417

OnBase / Workflow

Recommended but not required

Required

OnBase Certified

System Administrator

Workflow Administrator

System Administrator

Workflow Administrator

Telecommunications

Recommended but not required

Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification

Workstation

Recommended but not required

Microsoft Certified IT Professional (MCITP) - Exams 70-680, 70-686

Windows Server 2008 MCSA + Exam 415, 416, 417

Microsoft Certified Solutions Engineer (MCSE): Desktop Infrastructure certification

General Server

Recommended but not required

Microsoft Technical Associate

Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification or Windows Server 2008 MCSA + Exam 417

Microsoft Certified Solutions Expert (MCSE): Server Infrastructure Certification

VMWare Certified Professional

VMWare Certified Advanced Professional

Audio/Video

Recommended but not required

Foundations of Crestron Programming (CTI-P101)

InfoComm Certified Technology Specialist Certification

MCSA Certification

Cisco Certified Entry Networking Technician (CCENT)

Foundations of Crestron Programming (CTI-P101)

Core Systems Programming (CTI-P201)

Crestron Fusion Programmer (CTI-FUSION-P)

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