Project Role : Business Process Designer
Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time.
Must have skills : Agile Project Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: We are seeking a highly skilled and experienced, Jira Administrator/SME, to join our dynamic team. This role is critical in optimizing Jira ecosystem, ensuring its seamless operations, and supporting agile methodologies across different projects. The candidate will need to possess deep expertise in Jira administration, strong Groovy scripting capabilities, and a solid understanding of agile principles. Experience with Jira migrations, various plugin integrations and understanding of reporting tools will be an added advantage. Roles & Responsibilities: - Jira Administration Expertise: Proven in-depth knowledge and hands-on experience with advanced administration of Jira Software (including Data Center/Server and/or Cloud environments), Jira Service Management, and Confluence. - Complex workflow design and implementation (validators, conditions, post-functions). Scheme management (permission schemes, notification schemes, issue type schemes, screen schemes). User and group management, directory integration (LDAP/Active Directory). - JQL mastery and advanced reporting capabilities. Troubleshooting and performance tuning. - Groovy Scripting: Strong proficiency in Groovy scripting for Jira automation (ScriptRunner, Automation for Jira, etc.). - Developing custom listeners, behaviors, scripted fields and extending Jira's native capabilities to meet complex business needs. - Integrating Jira with external systems via REST APIs. Automating routine tasks and implementing complex business logic. - Develop and deliver training to users on Jira functionalities and agile processes. - Act as a Subject Matter Expert (SME) for Jira, advising on optimal configurations and new features. - Assist in evaluating, testing, and implementing new Jira apps/plugins and integrations. - Contribute to the continuous improvement of our agile practices and tools. - Mentor junior team members and contribute to a culture of knowledge sharing. Professional & Technical Skills: - Bachelor’s degree in computer science, Information Systems, or a related field. - 10+ years of experience in IT industry and 4+years of progressive experience in Jira administration and support, with at least 2 years in a lead or senior administrator capacity. - Agile Foundational Knowledge/Experience: Solid understanding and practical experience with agile methodologies (Scrum, Kanban, SAFe), and how Jira supports these frameworks. - Demonstrated leadership potential, ability to take initiative, manage multiple priorities, and guide others. - Problem-Solving & Analytical Skills: Excellent analytical and problem-solving abilities with a keen eye for detail. - Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Proven ability to collaborate effectively with cross-functional teams. Additional Information: - Jira Migration Experience: Hands-on experience with migrating Jira instances (e.g., Server to Data Center/Cloud, consolidation of instances) - Agile Certifications: Certifications in Agile methodologies (e.g., CSM, CSPO, SAFe Agilist). - Database Knowledge: Familiarity with SQL and database concepts relevant to Jira. - Atlassian Certifications: Atlassian Certified Professional (ACP) certifications (e.g., ACP-JA, ACP-JSM) are a plus. - Unix/Linux Shell Scripting: Familiarity and practical experience with Bash or other Unix/Linux shell scripting for server-side automation and administration tasks.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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