ESSENTIAL FUNCTIONS AND BASIC DUTIES: 

Recruitment 

• Sources, generates, and prospects candidates by making telephone calls to clinicians by contacting clinicians via telephone calls, e-mails, text messages and third-party site messaging  

• Qualifies and matches clinicians to current open orders based on their availability and skills 

• Updates and verifies the clinician’s profile, preferences, licensure, and certifications in the company database  

• Ensures the integrity and accuracy of information entered in the company database 

• Enters bookings for selected clinicians 

• Conducts “two bite” check-ins with clinicians to ensure the assignment is to their satisfaction  

• Manages daily schedule of calls, meetings, and follow ups 

• Achieves/exceeds daily and monthly activity goals and metrics as set by their manager; exceeds KPI production metrics measured by all communication activity 

• Keeps management informed of area activities, significant issues, and changes in recruiting volume  

Relationship Management 

• Identifies potential future opportunities with existing clinicians by building and maintaining business relationships 

• Ensures clinician needs are satisfied and that they are informed of new job opportunties 

• Resolves clinicians requests, complaints, and issues 

• Follows up with clinicians routinely to ensure there are no additional challenges 

Team Management 

• Manages daily operations of direct reports, ensuring they meet daily metrics and budget goals  

• Directs team processes and procedures; ensures work is completed in accordance with Company standards 

• Trains, develops, and motivates associates to achieve desired goals 

• Assists in creation of team contests; implements associate engagement strategies 

• Interviews and selects candidates for hire 

• Conducts annual performance evaluations; coaches associates to maximum performance  

• Creates and delivers associate corrective actions and performance improvement plans as needed 

• Keeps senior management informed of accomplishments and/or opportunity for improvement 

SECONDARY FUNCTIONS (IF APPLICABLE) 

• Serves as a liaison to cross-function internal groups 
• Leads team scorecard initiatives and team updates 
• Leads team production meetings 
• May work on special projects or other duties as assigned 

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY 

• Manages a team of exempt and non-exempt recruiting associates 
• Assists with budget forecasting and planning 
• Communicates with external clinicians  

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS 

• High School Diploma or equivalent required; Bachelor’s degree preferred 
• Proven track record of gaining new business and managing accounts required 
• 8+ years of sales or recruiting experience required 
• Prior experience leading teams required 

KNOWLEDGE, SKILLS, AND ABILITIES 

• Ability to adhere to and exhibit the Company Values at all times 
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams 
• Working knowledge of Salesforce or relative CRM systems 
• Strong knowledge of targeting and sourcing clinicians 
• Excellent understanding of recruiting and staffing processes and strategies 
• Strong understanding of internal processes 
• Ability to effectively manage multiple competing priorities in a fast-paced sales environment 
• Strong attention to detail 
• Strong customer service mindset 
• Strong organizational and time management skills 
• Ability to work independently 
• Strong communication skills - both oral and written 
• Solid critical thinking and creative problem-solving skills 
• Ability to negotiate and influence 
• Ability to research leads and potential business opportunities 
• Ability to work with sensitive information and maintain confidentiality 
• Ability to mentor, train, and motivate others  
• Ability to travel up to 10% for conferences and/or client visits 

KEY COMPETENCIES REQUIRED 

Ensures Accountability 

Persuades 

Action Oriented 

Being Resilient 

Manages Ambiguity 

Resourcefulness 

Manages Complexity 

Drives Results 

Interpersonal Savvy 

Demonstrates Self-Awareness 

Strategic Mindset 

Instills Trust 

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS 

• Typical office environment - sedentary with typing, writing, reading requirements 
• May be able to sit or stand 
• Speaking, reading, writing, ability to use a telephone and computer 
• Ability to exert up to 10 lbs. of force occasionally  
• Ability to travel up to 10%  
• Ability to interpret various instructions 
• Ability to deal with a variety of variables under only limited standardization