Customer Program Management Specialist

Company:

The Boeing Company

Boeing Global Services (BGS) is seeking a motivated and talented Project Management Specialist to join

our Commercial Modifications (Mods) & Customer Program Management team in Singapore. This team is focused on bringing together flawless execution of the four modifications product lines (Avionics, Interiors, Connectivity, and Airframe, Performance & Systems (AP&S)), supply chain, engineering and in some cases MRO Execution that provide maximum lifecycle value and enable commercial airplane operators to meet the usage demands of its flight crews and passengers. This role focuses on delivering a market-leading total customer experience. The team manages all contracted Program relationships and interactions with customers (internal & external), in collaboration with Boeing Sales & Marketing teams (BCA & BGS) and Mods

Product Line teams to drive execution and revenue performance to meet or exceed the business plan and truly delight our customers.

Position Responsibilities:

Duties will include (but are not limited to):

• Prime point of contact for Boeing Modifications customer
• Manage customer expectations and deliverables for a portfolio(s) of Modification projects
• Champion the voice of the customer
• Risk, Issues and Opportunity management
• Contract dispute resolution
• Collaborate with the Airline Customer, BGS Sales and the Mods Integrated Product Team (IPT) to ensure proposal quality and accuracy relative to deliverables, capacity, costs and schedule prior to customer offer
• Lead the development and execution of strategic communications - customer portfolios, executive summaries, escalation briefs, and critical messaging - to inform, engage, and drive alignment across internal and external stakeholders.
• Identify and manage future changes to statement of work, incorporate lessons learned for future offerings, and support long-term business growth.
• Coordination between Modification work streams and customers, including project status, updates and queries, and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
• Close collaboration with engineering, suppliers, airline customers, Q/A, operations, finance and airplane regulators

Basic Qualifications (Required Skills / Experience):

• 5+ years’ experience in a role requiring project / program management skills
• 5+ years’ experience working in an environment with competing and changing priorities
• 5+ years’ experience developing and maintaining relationships and partnerships with customers, stakeholders, peers and partners
• 3+ years’ experience developing & delivering presentations to senior leaders
• Willing and able to travel up to 25% of the time both domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

• 10 or more years' related work experience or an equivalent combination of education and experience
• Project Management Professional (PMP) credential is a PLUS
• Exceptional people skills with proven ability in change management and leading an innovative, collaborative growth-oriented culture with an embedded foundation of quality and safety
• Experience working in a cross functional environment
• Experience in contracts and proposals
• Keen ability to foster and build relationships with key internal and external stakeholders/customers, suppliers, and industry leaders, and across Boeing enterprise

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Singapore)