BELIEVE IN BETTER

Do you believe in shaping a better, healthier, more sustainable future through the power of digital?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler, and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

And to get there, we need people with tech/digital/analytics expertise and passion to help develop positive sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

Sound like you?  Then read on.

The opportunity:

Are you an experienced Service Desk professional with strong multitasking abilities and a passion for delivering exceptional customer service? We’re seeking a Service Desk Administrator to join our Infrastructure & Technology Operations team.

You’ll be working with Windows 11 and SCCM client management, supporting internal users, external partners, and third-party customers, while ensuring a seamless IT experience. This is an excellent opportunity to elevate your career within a large organisation!

Key responsibilities include:

• Providing first point of contact service for end users and intermediaries

• Managing incidents, requests, and problems to resolution via phone, email, and remote support tools

• Collaborating with internal teams to deliver high-quality support, maintaining a consistent customer experience

• Working closely with the Incident Manager to handle high-priority issues

• Supporting AIA external-facing systems and providing training for intermediaries

• Participating in UAT/PVT testing to ensure system functionality

• Creating and maintaining detailed ITSM system records and knowledge management materials.

Ideally, you’ll bring:

• 2+ years of experience in a Service Desk or HelpDesk role, with a focus on end-user services

• Bachelors Degree in Information Science is highly desirable

• Strong multitasking skills and ability to work in a fast-paced, team-oriented environment

• Experience with Windows 11, SCCM client management, and ServiceNow ITSM tool

• Excellent communication and relationship management skills

• ITIL certification or experience in an ITIL environment is preferred.

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'.  We do this by offering:

• Opportunities to grow within the business through internal mobility

• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge

• Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!

• A supportive and inclusive workplace

• Flexible working arrangements.

If you believe in developing a better tomorrow, apply now!

Accepting applications until noon on September 12th, 2024.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.