Operations Support Administrator – Lower Hutt

About Wormald

Wormald is New Zealand’s leading fire protection specialist, trusted to deliver end to end solutions that protect people, property, and business continuity. With a strong national footprint and decades of industry expertise, we are committed to the highest standards of safety, compliance, and customer service across everything we do.

The opportunity

We are looking for a proactive and organised Operations Support Administrator to join our team in Lower Hutt. This is a pivotal role that supports our operations team and technicians, ensuring our customers receive timely, efficient, and high quality service.

What we offer

• Competitive salary package with a range of staff benefits

• Supportive, inclusive team culture

• Ongoing training and development to support career growth and upskilling

What you’ll be doing

• Managing planned and unplanned technician scheduling and dispatch

• Coordinating customer service requests from initiation through to completion

• Supporting BWOF compliance requirements

• Managing parts administration, billing, and assisting with collections

How you’ll succeed

• Building and maintaining strong relationships with internal teams and external customers

• Identifying opportunities to improve business processes, service delivery, and professionalism

• Contributing to business profitability by providing accurate, timely, and insightful operational information

What we’re looking for

• Proven ability to work independently with strong organisation and attention to detail

• Excellent interpersonal and communication skills

• An associate degree is preferred, along with industry experience in service operations and/or service scheduling

Important information

• You must have the current right to work in New Zealand to be considered

• Pre employment checks will apply, including reference checks, medical assessment, criminal record check, and drug & alcohol testing

If this sounds like the right opportunity for you, apply now.

For more information about the role, please contact Janis at [email protected].

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