JOB DESCRIPTION:

Credit & Collection Analyst

Based in Warsaw office/Poland

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries

We currently have a vacancy for a Credit and Collections Analyst and this role based in the Warsaw office in Poland will involve the following:

POSITION SUMMARY:

The Credit & Collections Analyst is accountable to perform/review the day-to-day shared service credit and collections operations for the region including but not limited to:

Ownership of the debtors’ schedule with a clear understanding of client payment terms and likely payment dates to optimise the Accounts Receivable portfolio; Conduct credit checks on all customers, establish and manage limits; Managing the credit control function by liaising with clients and customer service to resolve payment queries and invoice disputes in a timely manner; Managing the cash application, ensure all cash receipts are applied properly by the cash app team; Maintaining and strengthen client relationships; Reporting on aged debtors; Reconciling the sales ledger; Providing any necessary support schedules and reconciliations for the month end reviews;

The Credit & Collections Analyst is accountable to ensure that adequate Credit & Collection processes and policies are in place in the region under supervision and that overdue and DSO figures are monitored, in line with the agreed the target expectations. This also includes the escalation to management as well as involving the key regional stakeholders, whenever required.

The Credit & Collections Analyst is required to manage autonomously the assigned customer portfolio and build strong relationships with the regional Teams and with the customers, as well as performing regular analysis on the portfolio under management, further standardising the Credit & Collection activities, and actively participating to the continuous improvement idea generation committee.

MAIN RESPONSIBILITIES INCLUDE:

• Perform day to day shared services credit and collections functions within the defined process standards working across captive and outsourced teams,
• Analyse and review credit assessment and terms provided to existing and new customers,
• Perform collection reviews with the regions as well as the required follow-ups,
• Drive cash collections for the portfolio under management,
• Analyse and Review the cash collections performance,
• Prepare, Maintain and Agree Repayment Plans with customers if required
• Meet the agreed performance measures, KPIs, and goal setting processes,
• Prepare and review monthly performance reports,
• Oversee the cash application activities performed by the 3rd party provider,
• Ensure that the customer payments are adequately allocated,
• Assist management in performing, facilitating, and reviewing day to day credit and collections activity within the centre and the 3rd party provider,
• Have a high level of understanding of the commercial operation, build and maintain an excellent relationship with commercial stakeholders such as Area General Managers, Area Controllers, regional and divisional Finance Directors,
• Standardise the credit and collections processes and services to the regional shared service organization,
• Provide support in the maintenance, review and update of the global standard credit and collections processes, to meet the needs of the shared services stakeholders,
• Create, review and maintain Standard Operating Procedures (SOPs),
• Evaluate best practices with global peers and develop improvement suggestions,
• Assist management in developing and reviewing performance results for credit and accounts receivable processes in the region,
• Ensure integrity of internal controls, in partnership with the compliance team,
• Support internal and external audit queries,
• Provide oversight and support for responses to and remediation of audit findings, across internal and 3rd party outsource service providers, as required;

THE IDEAL CANDIDATE DISPLAYS:

• Problem-solving attitude
• Attention to Detail - Focuses on the thoroughness and accuracy of work, including but not limited to ability to review information and follow appropriate guidelines;
• Service Orientation - Understands and anticipates the internal and external customer business needs and acts accordingly;
• Effective Communication - Expresses ideas effectively through multiple channels; clearly conveys an understanding of the needs of different audiences;
• Interpersonal Skills - Ability to build relationships with internal and external customers, and colleagues;
• Achievement/Motivation - Drives for success; shows persistence and perseverance to achieve concrete and tangible results; takes action and shows tenacity when faced with resistance;
• Composure - Performs well when faced with pressure due to adversity, opposition, conflict or emotional situations;
• Quantity/Quality of Work - Consistently produces accurate, thorough and complete work within defined timelines; volume of work completed meets expectations;
• Accountability - Accepts responsibility with a high level of ownership and commitment to achieve results

MINIMUM EDUCATION

Bachelor’s degree in business administration or Professional credit management qualification highly preferred. Relevant work experience advantageous or equivalent combination of education and work experience.

MINIMUM EXPERIENCE

• 5+ years of international credit experience inclusive of all aspects of credit management,
• Fluent in English as well as native or bilingual Polish proficiency,
• Knowledge and understanding of overall OTC processes,
• Prior recent experience working in a captive SSC environment preferred,
• Experience with 3rd party outsource providers preferred,
• SAP ERP experience is a plus.

OTHER REQUIREMENTS

• Occasional travel to customers may be required

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Financial Planning and Analysis

     

DIVISION:

IFO International Finance

        

LOCATION:

Poland > Park Postepu : Building B

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable