Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

The position is open only for Sofia.

We are looking for a person to join our Technical Support Team as Junior Monitoring Engineer. We offer challenging work across different projects.

To keep it short, below are some key responsibilities:

• Actively monitor our customer’s infrastructure (servers, networks, storage, load balancers, databases,…) and respond to critical issues in a quick and efficient way

• Troubleshoot technical issues to restore the availability.

• Plan, execute, and/or participate in technical migrations and maintenance

• Clear communication with customers (about requests, incidents & maintenance) through our ticketing system

• Work together with and escalate more technical issues towards colleagues from Bulgaria and Belgium

• Provide clear communication and reporting about what happened during your shift, hereby ensuring proper and timely follow-up by your colleagues

• Ensure production systems are available and operating as defined in Service Level Agreements.

• Drive incident and outage resolution and communication.

• Facilitate restoration of service to the production environment.

• Establish disaster recovery procedures and maintain data retention practices.

Requirements:

• Experience in Operating Systems

• Basic knowledge of Linux (Ubuntu) - hands-on experience is considered a plus.

• Basic understanding of Windows Server environments - hands-on experience is considered a plus.

Technology Stack Used & Required Knowledge:

• Strong troubleshooting abilities across systems and applications.

• Basic understanding of virtualization technologies

• Familiarity with public cloud platforms such as AWS or Azure - certifications are a plus.

• Basic knowledge of web servers and load balancing concepts.

• Understanding of SQL database administration concepts - considered a plus

The Rest of the qualities, you know them:

• Fluent in English, both verbal and written.

• Excellent communication skills and ability to collaborate effectively within a team.

Аdvantage, but not mandatory:

• Intermediate proficiency in Infrastructure Design.

• Bachelor's Degree in relevant field of studies

Benefits:

• Certification

• Career Counselling

• 25 day paid vacation

• Flexible home office policy

• Options to buy shares

• Luxury health & dental insurance

• Food vouchers

• Multisport cards

• Employee Assistance Program

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.