Work Location:

United States of America

Hours:

40

Pay Details:

$23.25 - $36.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Mortgage Loan Officer Sales Assistant II provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Officers (MLO). The Mortgage Loan Officer Sales Assistant II acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, mortgage operations and sales support. The job serves as a central point of contact for customers to resolve issues/difficulties.

Depth & Scope:

• Assists high producing loan officers in the effective and timely completion of loan applications
• Actively manages the document collection process from origination to closing
• Manages the Mortgage Loan Officers pipeline, including the tracking of all deliverables and updating borrowers on status of the loan
• Works with customers to set expectations including but not limited to rate inquires, third party providers, loan status and other information deemed necessary
• Confirms appointments and reviews with customer all documents needed at time of application to ensure efficiency
• Facilitates application process by interfacing with customers in taking full or completing partial applications
• Discusses products and pricing at the request of, or in the absence of, the loan officer
• Reviews files in detail to foreshadow any potential issues related to income and assets and remedies potential issues prior to file be sent to underwriting
• Assists in structuring deals to meet underwriting guidelines
• Advocates for client file and manages the file through the underwriting escalation process when necessary
• Understands TD underwriting guidelines and has the ability to clearly communicate and explain to borrowers
• Writes credit memos for loans explaining unique circumstances and clearly summarizes the lending request
• Serves as a liaison between Loan Officer and Mortgage Operations, Sales Support
• Aids in the development of a customer database in support of the pursuit of new marketing opportunities
• Follows up with sales leads on behalf of the MLO utilizing strong verbal or written communication skills
• Proactively manages the lead pipeline in concert with the MLO
• Establishes strong relationships with the MLO's referral partners independent of the MLO
• Assists in other areas as needed
• Provides a high level of customer service to both internal and external customers

Education & Experience:

• High School Diploma or GED
• 2-3 Years of related experience
• Strong understanding of underwriting and mortgage guidelines
• Exceptional interpersonal and sales skills for following up with prospective borrowers
• Sound knowledge of mortgage lending, products, policies and procedures
• Demonstrated computer skills, including proficiency with basic mortgage loan origination systems
• Highly developed customer service skills. Ability to explain complex mortgage information in simple understandable terms
• Ability to operate effectively in a dynamic detail oriented environment
• Knowledge of mortgage laws and regulations required, including Home Mortgage Disclosure Act, RESPA, and Reg Z
• Knowledge of state and federal agency mortgage loan guidelines and regulations
• Organized and detail oriented
• Ability to effectively prioritize workload and meet deadlines
• Ability to maintain confidentiality of sensitive information
• Strong communication skills, both verbal and written
• Strong computer skills

OCC Language:

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• A satisfactory criminal background check, credit report, and statements from job applicant regarding administrative, civil, or criminal findings by any government agency are required by federal law for this position

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.