Job Description

Nordstrom is accelerating its use of AI across the enterprise and we’re looking for a Senior Manager,  Program Management - AI Learning & Workforce Enablement to support this transformation. This role will develop and manage an enterprise AI learning approach that scales across audiences, provide guidance and subject matter expertise on AI-related initiatives within HR, and support workforce and organization design thinking as AI reshapes the future of work.  In this role you’ll work closely with teams across HR and various business units; helping connect ideas, best practices, and practical solutions that enable adoption and impact. 

A day in the life… 

Enterprise AI Learning Strategy 

• Design and implement a tiered AI learning framework (Foundational → Proficient → Advanced) tailored to different audiences (Retail Associates, Corporate Functions, HR teams, Leaders). 
• Use non-traditional, scalable learning approaches: microlearning, embedded learning in tools (e.g., M365 Copilot), AI practice labs, prompt libraries, and peer learning networks. 
• Define skills benchmarks and learning paths; measure adoption and proficiency progress. 
• Partner with the cross functional AI Enablement Team, Learning, Technology and others to ensure accessibility, governance, and continuous iteration as AI evolves. 

AI Guidance & HR Enablement 

• Act as a trusted advisor on AI-related initiatives across HR; sharing insights, best practices, and helping teams think through opportunities and risks. 
• Help establish practical guardrails for responsible AI use (privacy, bias mitigation, compliance) based on Nordstrom’s current policies and practices, in partnership with Legal, Technology, and Talent Enablement & Culture teams. 
• Support the vendor strategy, selection and management for AI enablement and learning in partnership with key stakeholders. 

• Develop and identify use cases to support adoption of AI and the learning content to support and drive change. 

Future of Work & Org Design 

• Contribute to scenario planning and workforce modeling to understand AI’s impact on roles, skills, and structures. 
• Support updates to job architecture and capability frameworks to reflect AI-enabled work. 
• Assist with change management strategies and leadership enablement to drive adoption and cultural readiness. 
• Support upskilling of HRBPs in the areas of org design and workforce planning considering AI implications. 

You own this if you have… 

• 8+ years of experience in Program Management, Learning & Development, HR Technology, or related fields. 

• Experience designing enterprise learning programs and driving adoption at scale. 

• Strong AI literacy (LLMs, prompt design, use case identification) and familiarity with tools like M365 Copilot, Claude, etc. Ability to grasp new tools and technology quickly. 

• Familiarity with workforce planning, skills frameworks, and change management. 

• Ability to work across multiple HR domains and connect ideas into actionable plans. 

• Excellent stakeholder management and communication skills. 

• Experience in retail or consumer industries highly preferred

Location:

This is a hybrid role requiring the selected candidate to work onsite four (4) days per week and be located within a commutable distance of the Nordstrom corporate offices in Seattle, WA

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$126,500.00 - $210,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf