At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To ensure all cases received for case Compensation, Digital Application Agency ( iPos, Web iPOS, iMO, iRecruit, AIA Next, Agent Portal, Admin Portal & etc ), Contest & Campaign Project, License and case MMF/non MMF can solved accordance with TAT and coordination with Agency Dept, Compensation & Benefit Div, Contest and Communication Dept, IT, Compliance, AUDIT, Legal, CCRU and ICC, Product & Marketing Div, Operation Dept

• To discussions for regarding technical problems in all Digital Tools for Sales Force or branches
• To Involve in the development process of Digital Tools by conducting User Acceptance Testing (UAT) and Post Verification Testing
• Monitoring and follow up cases about New recruit / rejoin, PKP, update Agent Data, validation for dispensation, upload material / Memo to Agent Portal & iMO etc
• Monitoring Warning Letter and Termination Letter for case MMF
• To discussions for regarding case Agent MMF / Non MMF
• To ensure and monitoring for Welcome Call Uncontacted and Need Follow Up Agent
• To discussion for the Reports issued by AIM or the Reports request by Sales Force / AE
• To ensure and monitoring for case compensation example miss calculation, dispensation, release commission, payment for compensation
• Check achievement contest to sales force, recon and update information contest, dispensation
• Coordination for implemented Diciplinary Memo
• To make sure can get the Letter for clarification from sales force on the case received from CCRU , ICC, complaint
• To monitoring and follow up for complain customer, complain agent and case MMF
• To discussions and negotiations with IT / Operation / Product Dept in order to reach solutions regarding technical problems in all Digital Tools for agents or branches.
• To Coordinated with the product Deprt, including requesting a special illustration
• To ensure and monitoring the finding AUDIT

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.