Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

We are seeking an experienced ServiceNow ITOM and ITSM Specialist to join our IT team. In this role, you will be responsible for the design, development, and implementation of ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) solutions. You will collaborate with cross-functional teams to ensure seamless integration of ServiceNow capabilities with existing systems, improve operational efficiencies, and enhance IT services. The ideal candidate will have a deep understanding of ITIL processes, ServiceNow platform architecture, proven experience in ITOM/ITSM configurations/deployments, and Service Mapping/Application Services.

Responsibilities:

• ServiceNow ITOM Implementation:
  • Design, configure, and implement ServiceNow ITOM modules including Event Management, Discovery, Orchestration, and Cloud Management.
  • Integrate ServiceNow ITOM with other enterprise tools for monitoring, alerting, and incident resolution.
  • Implement automated workflows for IT operations to reduce manual processes and improve efficiency.

• ServiceNow ITSM Implementation:
  • Manage the implementation and customization of ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.
  • Develop workflows, business rules, and UI policies to meet business requirements.
  • Integrate ITSM with other IT systems to improve overall service delivery.
  • Design, configure, and deploy Service Mapping to ensure accurate discovery and mapping of business services.

• System Maintenance and Support:
  • Provide ongoing support, troubleshooting, and optimization of ServiceNow ITOM/ITSM functionalities.
  • Ensure the stability and performance of the ServiceNow platform, including patching and upgrades.
  • Collaborate with stakeholders to resolve technical issues and implement new features.
  • Managing the configuration and maintenance of Application Services within ServiceNow.

• Process Improvement:
  • Work with IT teams and stakeholders to gather requirements and define ITOM/ITSM processes and improvements.
  • Develop and implement best practices for ITIL-based processes, ensuring alignment with business needs.
  • Monitor KPIs and SLAs to ensure continuous improvement of IT services.

• Training and Documentation:
  • Provide training and knowledge transfer to team members and end-users.
  • Create and maintain documentation for all ServiceNow processes, customizations, and configurations.

Qualifications:

• Required:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 5+ years of hands-on experience with ServiceNow ITOM and ITSM modules.
  • Strong knowledge of ITIL processes and ITSM best practices.
  • Experience in configuring and customizing ServiceNow platform, including scripting in JavaScript, configuring APIs, and integrations.
  • Strong understanding of CMDB management system and CSDM Framework
  • Proven expertise in ServiceNow Discovery, Event Management, and other ITOM modules.
  • Experience with ServiceNow administration, including platform upgrades and patch management.

• Preferred:
  • ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist.
  • Experience in ServiceNow CMDB management, CSDM Framework and its integration with other IT systems.
  • Understanding of automation, orchestration, and cloud management solutions.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Education:

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

The typical base pay range for this role is between $134K - $168K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.                                            

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.