Primary City/State:

Phoenix, Arizona

Department Name:

Admin-Corp

Work Shift:

Day

Job Category:

General Operations

Help change health care; help change the world. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Our leaders are at the forefront of health care transformation, planning the future of Banner Health.

As the Executive Vice President, Chief Operating Officer at Banner Health, you will set the strategic direction and vision for the organization.  You will foster a culture of operational excellence and innovation, bringing together high-performing teams to execute our strategy effectively.  You will have a proven track record as a seasoned and influential change leader with the ability to empower others, while investing in their growth and development.  With a relentless focus on execution and results, you will lead Banner Health through transformative changes, ensuring we remain at the forefront of the healthcare industry. 

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is part of the system senior leadership team (SLT), reporting directly into the President & CEO, accountable for establishing performance goals and ensuring that the organization meets its broad operational and growth targets across all lines of business.  As a key member of the SLT, the EVP COO will participate in our “One Team” approach to setting the strategic direction and driving success for the organization.

This role will lead operational improvements, develop standards, and identify and implement efficiency opportunities for the entire system to position Banner for success and ensure a collaborative, open and inclusive work environment that is focused on quality of outcomes, superior service orientation, and financial results. The position requires frequent collaboration with senior leaders and functional partners to ensure Banner optimizes resource utilization and demonstrates measurable improvements. This role will build relationships across the system with executives to promote interdisciplinary involvement and accountability around operational improvement.  This position also serves as a role model to staff across the system; representing Banner in a positive manner both within and outside the organization.

CORE FUNCTIONS
1. Partner and Provide Strategic Thought-Leadership.  As a key member of the SLT, the EVP COO will participate in our “One Team” approach to setting the enterprise strategic direction and driving success for the organization.

2. Drive Performance and Accountability. Establish performance goals and ensure that the organization meets its broad operational and growth targets across all lines of business. Leads senior leaders across the organization fostering a culture of accountability. Maintains an effective budgeting and capital planning discipline in conjunction with operational management to ensure planned revenues, expenses, and/or profit goals are met.

3. Inspire and Communicate.  Creates, collaborates, coordinates and expertly communicates an inspiring direction for the organization, including providing clear expectations and innovative and inclusive solutions to ensure the successful achievement of desired and integrated strategic business objectives, and outcomes including, but not limited to, growth, customer experience, financial accountability and patient care.

4. Resolve Complex Issues and Build High Functioning Teams. Provides direction and counsel to identify and resolve the most complex issues and problems impacting initiatives and operations. Require alignment between teams.  Builds and supports effective collegial relationships with applicable internal and external stakeholders and organizations, ensuring and fostering a high level of collaboration. Develop partnerships, coordinate activities, review work, exchange information, and/or resolve problems. Promotes and models positive relationships among various entities. Provides a system-wide lens to drive holistic solutions and respectfully offers unique perspectives for collaboration partners.

5. Coach and Grow Talent Pipelines.  Develops team members to ensure continued professional growth and talent management to support the growth and long-term success of the organization.

6. Drive Tech Solutions, Efficiency and Standardization.  Leans into advanced technology solutions and leads process standardization, prioritization, and best practice implementation to optimize efficiencies and partnership. Oversees the development, implementation, and consistent application of effective organizational policies and practices.

7. Innovate and Accelerate. Ensures the integration of new and innovative operations and/or services by providing leadership that maximizes management’s contributions and assures timely decision-making reflective of the mission, vision, and values of the system.

8. Promote Integrity and Compliance.  Maintains an effective internal control environment to ensure that assets are safeguarded, policies and operating procedures are followed, necessary controls are effective and efficient, proper compliance with existing laws and regulations achieved, and operations comply with the legal and regulatory parameters in which it operates.
 

MINIMUM QUALIFICATIONS

Strong knowledge of healthcare operations as normally obtained through the completion of a Master’s Degree in Business, Health Services Administration, or a related field and ten years of progressively responsible managerial experience in applicable area(s) of position responsibility, including a minimum of five years senior management level experience within a health care system setting or large multi-operational, complex corporate environment.

Depending upon assigned area of responsibility, position may require one or more of the following certifications: CHE; FACHE; license to practice law in the State of Arizona; eligible for or hold a current State of Arizona license to practice medicine; MD or Osteopathy Degree with appropriate Board Certification.

Senior operational leadership experience in a large, highly-matrixed, integrated health care delivery system in an executive level position. Proven track record of driving strategic and performance outcomes, as well as accomplishing organizational goals. Experience anticipating and responding to the needs of internal and external customers. Proven experience in managing fiscally sound, profitable, efficient, and responsible operations. Strong financial and business acumen and knowledge of budgeting and forecasting methodologies. Skilled in effectively engaging management level staff, employees, and stakeholders in order to build partnerships, achieve strategic initiatives, and attain organizational goals; managing problems and situations where uncertainty is inherent; constructing new and innovative solutions for complex and varying problems and situations while approaching issues/problems by considering the larger perspective or context; mentoring and coaching management level staff by providing open and honest feedback that results in enhanced performance outcomes; developing and implementing strategic goals and initiatives that demonstrate a strong commitment to organizational success; effectively allocating resources in order to accomplish organizational goals; quickly assessing and assimilating organizational and industry financial dynamics in order to make appropriate decisions and act quickly on new initiatives; negotiating win-win scenarios with outside vendors/partners while representing the organization in the best possible light; developing collaborative relationships with internal and/or external strategic partners and/or other applicable parties. Leadership style and characteristics necessary to effectively perform in this role include systems-thinker; innovative; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; community visibility and leadership; and passionate about continuous improvement and providing high quality service to our customers.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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