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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

As the strategic bridge between Merchandising and eCommerce, this role translates merchant intent into digital category actions and brings eCommerce performance insights back to the buying organization. The position helps shape department-level merchandise strategy for the eCommerce channel, ensures prioritization and process clarity across teams, and partners with Merchandising leaders to drive growth aligned to overall KAY strategy.

Key Responsibilities

Focus Area 1: Weekly Business Analysis & eCommerce Category Strategy

• Analyze weekly eCommerce performance at the department/category level (sales, margin, traffic, conversion, AOV, inventory/availability, key item performance) to identify risks and opportunities.

• Shape and evolve eCommerce merchandise strategy by department, building on overall KAY strategy while tailoring to digital customer behavior, competitive dynamics, and online demand signals.

• Translate merchant assortment, pricing, and promotional intent into actionable digital merchandising frameworks (assortment focus, depth, key item priorities, storytelling/content needs, and onsite discoverability requirements).

• Provide clear recommendations to Buying/Merch leadership on assortment mix, depth, timing, and category priorities; this role influences the buy but does not own purchase orders.

• Provide guidance on sku rationalization based on sales and productivity.

• Partner with planning/analytics counterparts as needed to support forecasting, inventory health, and category performance diagnostics.

Focus Area 2: Merchandising-to-eCommerce Liaison (One Voice / Prioritization)

• Serve as the primary liaison between KAY Merchandising and eCommerce teams, consolidating inputs so eCommerce partners have a clear, prioritized set of requests and decisions.

• Streamline cross-functional workflow and communication across merchandising, site merchandising, content/creative, pricing/promotions, and operations to keep initiatives moving efficiently.

• Lead prioritization of digital category opportunities (assortment presentation, onsite placement, product experience enhancements, and category storytelling) aligned to the highest business impact.

• Embed merchant product expertise into eCommerce strategy and execution, ensuring digital experiences support category growth priorities and mix objectives.

• Bring eCommerce learnings back to the buying teams, translating customer journey insights and performance data into merchant actions.

Qualifications

• 5+ years of experience in merchandising, buying, category management, and/or eCommerce merchandising for a multi-category retailer or consumer brand.

• Strong analytical skills with the ability to turn performance data into clear, prioritized actions (weekly business cadence).

• Hands-on experience with eCommerce analytics and reporting tools.

• Proven cross-functional influence skills; ability to align partners without direct authority.

• Understanding of digital merchandising fundamentals (site taxonomy/navigation, product discoverability, onsite placement, conversion drivers, and content requirements).

• Excellent communication skills and ability to translate between merchant strategy and eCommerce execution teams.