Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description
 

Position Purpose:

The Sr Technical Team lead in the Contact Center Technologies (CCT) team is responsible for overseeing and guiding the technical direction of projects, ensuring the successful delivery of solutions that align with business goals, technical standards, timeline, and budget. This role involves leading a team of Application Developers, System Analysts and Business System Analysts in design, development, and implementation of cutting-edge Contact Center Technologies, while fostering collaboration across cross-functional teams.  The Sr. Technical Team leads plays a key role in managing technical resources, providing high-level project estimates, coordinating daily stand-up meetings, support activities, and driving the team’s success through strategic decision-making, technical leadership, and hands-on problem solving.

What You'll Do:

• Meet with management teams to review all active and planned work efforts. Upon approval of a project, assemble a qualified team to support of the work request. May shift resources and obtain additional resources from management in response to changing circumstances. Assign and schedule work request tasks to team based upon availability and skill. Coordinate work efforts among team and other areas.
• Identify and escalate any issues that may have a negative impact on a project. Escalate logistical issues to management and technical issues to the design staff. Conduct status meetings with team to review all active projects. Ensure appropriate decision making by the team. Perform problem resolution as needed for the team.
• Accountable for monitoring work progress and performance, ensuring the timely delivery of a quality solution. This is accomplished by tracking and communicating status, resource needs, deadlines, and issue resolution in a timely manner. Report progress of work to management including key project milestones. Make recommendations of adjustments to project scope, timing, and budget as necessary.
• Maintain a resource plan to be distributed to each team member on a routine basis. May schedule brief review sessions to obtain feedback from the analysts, enabling the analyst an opportunity to verify adequate resources are assigned to their projects.
• Provide estimates as to the duration (work hours) and cost of projects.
• Provide leadership and guidance to less experienced Technical Project Managers. May provide input to management for staff performance reviews.

To Qualify for This Position, You’ll Need:

Required Education:

• Bachelors OR,

• 4 years job related work experience OR,

• Associate's AND 2 years job related work experience.

Required Work Experience:

• 8 years information systems experience, including 3 years in a team lead capacity.

We Prefer That You Have:

• High level of understanding of Contact Center Technologies like Genesys, Avaya, Cloud Technologies, Software Development life cycle, and reporting.

Required Skills and Abilities:

• Strong analytical skills.

• Working knowledge of system analysis concepts and the application and business functions.

• Exceptional verbal and written communication and organizational skills.

• Working knowledge of development and production environments, database systems and utilities, applicable programming languages and system components.

• Demonstrated flexibility to adapt to changing business, client and project needs, and a changing technical environment.

• Ability to balance workload for several work requests simultaneously.

• Proven ability to identify resource needs, perform quality review, and escalate functional, quality, and timeline issues appropriately.  

• Demonstrated leadership ability as a team lead.

Required Software and Other Tools: Microsoft Office, and graphics software.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

What We Can Do For You:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

· Subsidized health plans, dental and vision coverage

· 401K retirement savings plan with company match

· Life Insurance

· Paid Time Off (PTO)

· On-site cafeterias and fitness centers in major locations

· Wellness program and healthy lifestyle premium discount

· Tuition assistance

· Service recognition

· Employee Assistance

· Discounts to movies, theaters, zoos, theme parks and more

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure that you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

 

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.