We are currently seeking a friendly, dedicated, and customer-focused individual to join our team as a Client Service Representative. In this vital role, you will serve as the first point of contact for our clients and play an essential part in delivering an exceptional customer experience.

Position Details:

• Status: Full-time (36–40 hours per week)

• Salary range: $18.00-$20.00/hr. to commensurate with experience and skillset

• Schedule: Candidates must be flexible and available to work any of the following shifts based on the hospital’s needs:

  • 7:15 AM – 1:00 PM

  • 12:30 PM – 6:15 PM

  • 7:15 AM – 6:15 PM

• Weekend Availability: Must be available to work ~2 Saturdays per month, from 7:15 AM – 2:15 PM

What We’re Looking For:

• A positive attitude and passion for customer service

• Strong communication skills and attention to detail

• Ability to multitask in a fast-paced environment

• Professional demeanor and team-oriented mindset

If you thrive in a client-focused setting and are committed to making a great first impression, we would love to hear from you!

About our Clinic: Whippany Veterinary Hospital always provide high quality, compassionate care for our patients and clients; with special emphasis being placed on preventive care, disease prevention, pain control, and individualized care. We are pleased to be able to provide a wide variety of veterinary services for animals in Whippany and surrounding areas. We use the most modern equipment available and constantly stay abreast of the newest medical therapies and surgical treatments by providing continuing education for our entire staff. Our hospital is a member of multiple organizations including: International Veterinary Association of Pain Management, Veterinary Hospital Management Association, American Institute of Medical Laser Applications, American Association of Feline Practitioners, American Animal Hospital Association, New Jersey Veterinary Medical Association, and American Veterinary Association.

Learn more at: https://whippanyvethospital.com/ 

Responsibilities:

1. Client Interaction and Communication:
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
2. Check-In and Check-Out Procedures:
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
3. Administrative Tasks and Record Keeping:
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
4. Client Education and Support:
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
5. Team Collaboration:
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions.  This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance.  Individuals with a friendly and outgoing demeanor is necessary.

Qualifications:

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Previous experience working in a Veterinary Hospital is preferred 
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits:

$18.00-$20.00 to commensurate with experience and skillset.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off 
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets