Are you passionate about Customer Success in an academic setting?
 

Do you enjoy being part of a team that collaborates to deliver cutting-edge health education solutions?
 

About our Team
 

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localized healthcare experience. All for the benefit of every patient.

In Global Medical Education, we are trusted partners to health education institutions, providing innovative teaching and learning solutions. The Academic Success team focuses on faculty and student engagement, ensuring their success and satisfaction with Elsevier solutions.
 

About the Role
 

As an Academic Success Executive, you will engage faculty and students, ensuring their success and satisfaction with Elsevier solutions at High Touch universities. You will hold high-quality face-to-face and online meetings with C-suite stakeholders, deans, curriculum leaders, education directors, and librarians to retain and grow subscriptions. Key responsibilities include upselling, cross-selling, and creating partnerships with key institutions in the assigned territory.
 

Responsibilities
 

• Cultivating strategic partnerships with universities, fostering change management initiatives and seamlessly integrating GME content and solutions into student and faculty workflows.
• Collaborating with the sales team to create strategies for promoting the GME portfolio and embedding products in curricula.
• Developing targeted account plans with colleagues for maximum results.
• Working with the sales team to convert opportunities into sales, focusing on usage, renewals, and data-driven metrics.
• Conducting high-quality kick-off meetings for new subscriptions and midyear business reviews with current customers.
• Promoting and demonstrating the GME portfolio, including content and digital platforms, to current and potential customers.
• Building a network of new key contacts within High Touch customers.
• Developing Academic Success Plans for each High Touch institution, including Curriculum Embeddedness strategy and engagement plan.
• Managing the onboarding and implementation of GME solutions for key faculty and students.

Requirements
 

• Have previous experience in a customer-facing role within an academic/education, content, or software organization.
• Demonstrate a strategic approach to ensure proactive communication, avoiding ad hoc and reactive measures in GME partnerships with universities.
• Be bold in reaching out to customers to arrange meetings, especially with high-ranking university stakeholders and specializing in training initiatives (for example, librarians, deans, curriculum leaders, education and training directors, and other decision makers).
• Be proficient in generating and interpreting usage-related data and communicating data-driven insights.
• Have exceptional organizational skills, be adept at thriving in dynamic and high-pressure environments, and committed to ensuring every customer request receives a prompt and thorough response.
• Be an excellent communicator with engaging presentation skills. Have the ability to build rapport and credibility quickly at all levels.
• Be a team player with effective collaboration skills within a matrix organization.
• Be fluent in English, with excellent speaking and writing skills.
• Be open to travel (50%) and possess a driving license.

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working remotely from home
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer:
 

• Health care plans and benefits
• Modern Family Benefits, including maternity, paternity, adoption and surrogacy
• Life assurance and accident policies
• Comprehensive pension and retirement plans
• Access to learning and development resources
  Your recruiter will advise you on the benefits package for your location

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
 

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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