Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position coordinates and manages the day-to-day activities associated with carrier performance. He/She analyzes and coordinates high dollar customer requests for quote (RFQ) among carriers. This position supervises specialists within the department.

Responsibilities:

• Develops performance metrics to manage carrier performance.
• Generates and distributes operational, financial, and network performance reports to ensure UPS meets operational objectives.
• Maintains reporting systems to support UPS goals.
• Provides carrier contract administration support, including validating negotiated buy rates, maintaining current and accurate contracts, ensuring amended contracts are loaded into freight payment and network management systems, confirming compliance with security procedures and coordinating carrier selection activities.
• Conducts operational process development and compliance, including process improvement to decrease unit costs and improve productivity, multi-modal solutions to improve service and compliance, and performance metrics to manage and meet hazardous material requirements.
• Provides cost and pricing information, including system updates with buy rates, customer and lane margin analyses, multi-modal optimization, and third-party procurement application tools.

Required Qualifications:

• Transportation operations & dispatch experience (MI experience a plus) – Proven experience managing daily dispatch, linehaul/MSP/DDU coordination, route planning, and real-time issue resolution in a fast-paced, time-critical network environment. Mail Innovations experience is a strong plus.

• Strong communication under pressure – Ability to proactively and clearly communicate with Operations, vendors, drivers, and leadership, particularly during service disruptions, volume fluctuations, and late departures. Must remain composed and decisive in high-stress situations.

• Accountability, resilience, and problem-solving mindset – Demonstrated ownership of service and cost performance, with the ability to work through ambiguity, handle pressure, identify root causes, and follow through on corrective actions while being held accountable to service and financial expectations.

Preferred Qualifications:

• Bachelor's Degree or International equivalent
• Microsoft Suite proficiency

Additional Criteria:

• Must be currently located in the same geographic location as the job or willing to self-relocate by yourself - Required

• Schedule flexibility may be needed depending on business needs.

Working Hours: Monday through Friday, 9:00 a.m. to 7:00 p.m., with on-call weekend coverage as needed, including one Sunday per month for 3–4 hours on a rotating basis.

Job Level: 77 - Supervisor

Job Grade: 20D

Deadline to Apply: January 29th, 2026

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.