Project Role : Delivery Lead
Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Delivery Lead, you will manage the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. You will drive profitability and continued success by managing service quality and cost and leading delivery. Your role will involve measuring and communicating progress to leadership within committed time frames, as well as proactively supporting sales through innovative solutions and delivery excellence. Roles & Responsibilities: - Expected to be a SME with deep knowledge and experience. - Should have influencing and Advisory skills. - Engage with multiple teams and responsible for team decisions. - Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems. - Responsible for managing the delivery of large, complex projects using appropriate frameworks. - Collaborate with sponsors to manage scope and risk. - Drive profitability and continued success by managing service quality and cost. - Lead the delivery of projects and ensure timely completion. - Measure and communicate progress to leadership within committed time frames. - Proactively support sales through innovative solutions and delivery excellence. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Delivery. - Strong understanding of project management methodologies and frameworks. - Experience in managing large, complex projects. - Excellent leadership and communication skills. - Ability to collaborate with stakeholders at all levels. - Good To Have Skills: Experience with Agile methodologies. - Experience in managing cross-functional teams. - Knowledge of risk management and mitigation strategies. Additional Information: - The candidate should have a minimum of 18 years of experience in Service Delivery. - This position is based at our Bengaluru office. - A 15 years full time education is required. Summary: Seeking an experienced IT Service Delivery Lead with a proven track record for management and support of end-user computing services, including messaging & collaboration support, for a large enterprise environment. This role requires strong leadership, strategic planning, and technical expertise to ensure the delivery of high-quality services that meet the needs of the organization. Technical Proficiency: o Extensive knowledge of end-user computing technologies, including Windows, macOS, SCCM, Intune, Image management, Application packaging, mobile device management (MDM), citrix and AVD. o Proficient in messaging and collaboration tools such as Microsoft Exchange, Office 365, Microsoft Teams, One drive, Zoom and Webex. o Knowledge of managing Experience management and Desktop engineering. o Strong understanding of network infrastructure, security, and cloud services. Roles & Responsibilities: o Proven ability to lead Delivery of IT Managed services to large enterprises. o Responsible for managing the delivery of large, complex projects using appropriate frameworks. Collaborate with sponsors to manage scope and risk. o Drive profitability and continued success by managing service quality and cost. Proactively support sales through innovative solutions and delivery excellence. o Communicate effectively with users, team members, and senior management. o Ability to present complex technical information to non-technical stakeholders. o Strong customer service orientation. o Ability to think creatively and innovatively to solve problems and improve services. o Enthusiasm for exploring new technologies and methodologies. o Ability to build and maintain strong working relationships with a variety of stakeholders. o Negotiation and conflict resolution skills. o Engage with multiple teams and responsible for team decisions. Additional Information: - The candidate should have a minimum of 18 years of experience in IT Service Delivery. - A 15 years full time education is required.

15 years full time education

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