In This Role

• Manage shared logistics inboxes and communication channels, ensuring requests are reviewed, prioritized, and resolved within established timelines  
• Create, review, and distribute transportation documentation including Bills of Lading (BOLs), shipment paperwork, and related logistics documents  
• Prepare and maintain export documentation and shipping records to support domestic and international shipments  
• Coordinate with internal teams, carriers, brokers, and external partners to ensure shipping documentation is completed accurately and submitted within required timelines  
• Coordinate daily communication between internal departments, external customers, carriers, and logistics partners to support operational continuity  
• Maintain accurate and organized logistics documentation, shipment records, and supporting paperwork across internal systems  
• Analyze shipment exceptions, documentation discrepancies, service failures, and operational constraints; determine appropriate corrective actions and coordinate resolution across carriers, brokers, customers, and internal stakeholders
• Track open requests and follow through to completion, proactively communicating updates, delays, and escalations to appropriate stakeholders
• Evaluate transportation requirements and coordinate appropriate routing and service solutions within established business parameters, considering customer requirements, capacity, service needs, and operational constraints
• Professionally engage with external customers and carriers to resolve issues, provide updates, and maintain positive working relationships  
• Prioritize multiple operational requests simultaneously while maintaining a high level of accuracy and responsiveness  
• Collaborate cross-functionally with logistics, warehouse, sales support/customer service, and other operational teams to support business objectives  
• Identify recurring logistics issues and service challenges, evaluate root causes, and recommend process or workflow improvements that enhance operational efficiency and service levels
• Exercise independent judgment in prioritizing and resolving transportation issues based on business impact, customer requirements, cost, service risk, and operational urgency
• Serve as a logistics subject-matter resource to internal stakeholders, providing recommendations regarding transportation options, shipment requirements, routing options, and exception management
• Own assigned logistics workflows and exceptions from identification through resolution, determining when issues can be independently resolved and when escalation or management approval is warranted
• Support reporting, data entry, and system updates to maintain operational visibility and documentation accuracy  
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• Previous experience in logistics, transportation, supply chain, customer service, administrative support, or a related operational environment  
• Strong attention to detail with the ability to maintain accuracy in a fast-paced environment  
• Excellent written and verbal communication skills with a professional and customer-focused approach  
• Demonstrated ability to manage multiple priorities, meet deadlines, and adapt to changing business needs  
• Strong organizational and follow-up skills with the ability to work independently and collaboratively across teams  
• Ability to professionally communicate with external customers, carriers, vendors, and internal stakeholders  
• Proficiency in Microsoft Office and experience working within shared inboxes, operational systems, or transportation management platforms preferred  
• Strong problem-solving skills with the ability to escalate issues appropriately and support timely resolution