Reverse Logistics team is looking for a World Class Reverse Logistics Senior Planner to help drive forward its planning capabilities and processes for technology products. The ideal candidate for this role will have a strong background in planning for reverse supply chain, solid experience in project management, robust data analytics and sharp problem-solving skills. We are looking for someone that will help us be prepared for our next chapter in the phones business. In this position, you will be part of the Reverse Logistics Planning team and will drive the design and implementation of planning processes for some of the latest (and coolest!) products, working closely with several internal cross-functional teams and managing external vendors and partners to ensure execution. Our operations, our users and our products, span the world so you will be working with different countries in different time zones. You will need to understand the nuances of planning for warranty in North America, Europe and Asia, and you will be responsible for ensuring we are compliant with consumer legislation across different countries and markets. The Reverse Logistics Senior Planner will join a dynamic, creative, and fast-growing team, that defines the service offerings for products that stretches from phones to virtual reality products. Be ready to roll up your sleeves and jump understanding historical and projected return rates, component usage rates, repair operation set ups, building demand and forecast models for service parts and aligning with business strategy and operations, managing components planning efforts with our business partners and, as the day goes, join on a few calls to talk about inventory metrics and ensure we are all covered to keep supporting and delighting our customers!

▪ Provide accurate and insightful service parts forecast for various products across the globe.

▪ Collaborate with cross-functional teams ensuring service needs are fully covered: Demand Planning, Supply Planning, Inventory Management, Operations.

▪ Manage component inventory for warranty requirements to maximize customer service levels and mitigate excess and obsolescence risks.

▪ Analyze repair databases and identify component usage rates and trends during product life cycle.

▪ Support Last Time Buys by providing accurate, reliable inputs from demand models and forecast

Required Qualifications:

▪ BS/BA required. Masters or MBA is desirable.

▪ 4-8 years of Supply and/or Materials Planning experience.

▪ Reverse Logistics and Operations Management experience is a great plus.

▪ Project and/or Program management experience.

▪ Experience managing customer-centric programs in a technology or related field.

Preferred Qualifications:

▪ Excellent project management skills with demonstrated ability to operate in a fast-paced environment and juggle ever-changing priorities and deadlines.

▪ Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors.

▪ Strong analytical and quantitative skills.

▪ Excellent communication skills both written and verbal.

▪ Work independently on multiple tasks and projects.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

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