As a Dynamics 365 CE & Power Platform Technical lead at Accenture, you will play a pivotal role in designing and delivering robust technical solutions that align with business requirements and Microsoft best practices. You will lead solution architecture, technical design, and development efforts while ensuring quality, security, and compliance. This role requires a deep understanding of Dynamics 365 Customer Engagement (CE), Power Platform, and Azure services, along with strong leadership and stakeholder engagement skills.

Key Responsibilities

1. Solution Architecture & Technical Design

• Translate business requirements into scalable and robust technical designs across Dataverse, Plugins, Custom APIs, JavaScript, PCF controls, and integrations with Azure services.

• Define and enforce non-functional requirements, including security, performance, availability, and observability, throughout the delivery lifecycle.

• Develop architecture assets such as solution blueprints, integration contracts, data models, sequence/component diagrams, and deployment topologies.

2. Development Leadership

• Establish and enforce coding standards, review pull requests, and implement quality gates (e.g., static analysis, unit/integration tests).

• Mentor and guide engineers across backend, frontend, integration, and QA disciplines, ensuring effective task breakdown, accurate estimates, and successful sprint execution.

• Lead technical spikes and proof-of-concepts (POCs) to address complex requirements, such as omnichannel routing, complex entitlement, or high-volume case ingestion.

3. Power Platform & Dynamics 365 CE

• Design and build Model-Driven Apps, Canvas Apps, Power Automate flows, and virtual tables.

• Implement Dynamics 365 CE extensibility, including Plugins, Custom Workflow Activities, Dataverse Web API, Commanding & Ribbon Workbench, and PCF controls.

• Leverage Copilot capabilities (e.g., Copilot in Dynamics 365, Copilot Studio) responsibly to enhance user productivity and experience.

4. Integration & Data Management

• Design and implement integrations using Azure Functions, Logic Apps, Service Bus, Event Grid, API Management, and webhooks, with defined error handling and retry strategies.

• Develop and own data migration strategies, including extract, transform, and load (ETL) processes, performance tuning, and reconciliation.

5. ALM, DevOps & Environment Management

• Establish CI/CD pipelines using Azure DevOps, including solution layering strategies, branching models, and release cadences.

• Manage environments (Dev/Test/UAT/Pre-Prod/Prod), deployment automation, configuration management, and feature toggles.

6. Quality, Security & Compliance

• Champion test automation (unit, integration, UI), code coverage, and performance testing.

• Ensure secure development practices, including least privilege, secrets management, conditional access, DLP policies, and audit compliance.

• Align with Microsoft Secure Score guidance and internal governance standards.

7. Delivery & Stakeholder Engagement

• Collaborate with functional leads, project managers, and client architects to present technical options and evaluate trade-offs.

• Support presales activities, including estimations, solution approaches, and demonstrations, while contributing reusable assets and accelerators.

Required Qualifications

• Experience:

  • 8–12+ years of experience in the Microsoft stack, with 5+ years focused on Dynamics 365 CE/Dataverse and Power Platform.

  • Proven experience leading multi-sprint deliveries as a Technical Lead across Sales, Customer Service, and Field Service modules.

• Technical Expertise:

  • Proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar), and PCF controls.

  • Strong knowledge of Dataverse schema design, security roles, teams, and auditing.

  • Hands-on experience with CI/CD pipelines using Azure DevOps, solution layering, and branching strategies.

  • Expertise in integration and data migration, including ETL, throttling, pagination, and delta strategies.

• Communication Skills:

  • Excellent written and verbal communication skills, with the ability to lead technical workshops and defend architecture decisions.

Preferred Qualifications

• Experience with Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing modules.

• Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios.

Certifications (Preferred)

• Microsoft Certified: Power Platform Developer Associate (PL-400)

• Microsoft Certified: Power Platform Solution Architect Expert (PL-600)

• Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210)

• Azure Developer/Architect (AZ-204/AZ-305)
   

Tools & Technologies

• Dynamics 365 CE: Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, Copilot Studio.

• Azure DevOps: Git, YAML Pipelines, Test Plans.

• Azure Services: Azure Functions, Logic Apps, API Management, Service Bus, Event Grid.

• Development Tools: JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, SolutionPackager.

• Monitoring & Testing: Application Insights, Kusto/Log Analytics, Postman, Swagger/OpenAPI.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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