Who we are

Program Management includes Program Managers and Coordinators, responsible for overseeing a portfolio of program offerings, based upon the needs of MINDBODY, a specific department or our customers. This team oversees portfolio offerings, including the development, evaluation, and execution of programs that align with company and department operational priorities and growth strategies

About the right team member

The Program Manager (PM) works closely with companywide stakeholders and leaders, overseeing the entire product/program lifecycle as an advocate for end-users and customers. The PM will oversee various program offerings, including the development, evaluation, and execution of programs that align to company growth strategies. This role will also be responsible for program processes, presentations, metrics, and report writing. This person must also be well versed in English, as this role works with our English speaking teams and clients. Additionally, this person needs to be well versed in Gainsight. 

About the role

• Drive alignment across departments, groups and all efforts and activities to achieve desired program outcomes
• Works with key stakeholders and leaders across the organization to identify operational priority improvements needed to achieve MINDBODY growth strategies
• Works closely with senior program managers and department leaders to champion portfolio management of specific department to drive and leverage initiatives that elevate and sustain high levels of company performance
• Create scopes of work for targeted programs
• Develop and manage schedules, budgets and activities
• Develop innovative and creative approaches to solve for identified outcomes
• Acts as a decision maker for routing and process questions for ongoing programs
• Elevates problematic areas or questions, working with urgency to solve
• Leads the planning, delivery, marketing and communication efforts of programs overseen
• Identify potential risks, manage dependencies and escalate to management in a timely manner with mitigation plans
• Participate in planning and road mapping activities to identify impact on other cross-functional programs
• Prioritize deliverables effectively in a fast-paced environment with multiple conflicting priorities
• Identify gaps in processes and recommend continuous process improvements
• All other duties as assigned

 

Skills & experience

• Bachelor’s degree, technical certification or equivalent work experience
• 2-4 years’ program management experience
• 1+ year of project and process implementation experience
• Proven ability to build relationships with organizational stakeholders across the company
• High level of initiative for excellence, results and process improvement
• Strong interpersonal skills and successful at working in a cross-functional, fast-paced environment
• Ability to make judgment calls when dealing with ambiguity
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Project and SharePoint
• Prior experience in communications management desired
• Previous experience in training others and facilitating meetings is preferred
• PMP, Agile, P30 or other relevant project or program management certification is highly desirable
• Fluent in English 
• Gainsight expertise is a MUST